Originally Posted by
eoinnz
Perhaps when QF staff say they can do OLCI it means that the system is working on the whole, not relating it specifically to your ticket.
Thats what I thought the first time this happened. The next time it happened the consultant was actually in my account, and couldn't get it to work. This time the consultant said it was not greyed out for her.
Alas, I can't move to firefox. All my of my computers are built to a soe, and I need to keep that unless I want the gods of wrath to pour coffee all over me.