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Old Aug 31, 08, 9:47 am
Join Date: Sep 2003
Location: Seattle WA, USA
Programs: UA MP 1K 2MM
Posts: 526
Exclamation Maybe UA listened--a little?

In a followup to an extended correspondence over complaints about past degradations of service and my sense of anger at the new food plans, I got a reply from a UA Customer Relations person as follows:

"I want to be the first to tell you United has heard and listened, we are rolling back the new meal service initiative. Also United is going "Back to the Basics". We are going to become the most reliable airline by the end of 2009. We will have a clean workable product with courteous, caring and respectful employees"...

What UA's concept of "Basics" may be remains to be seen. Since most UA employees I have dealt with were already courteous, caring and respectful even though demoralized, I presume this might mean some management changes? Nah!

By the way Flyer 420's name was misspelled by the writer.

Flyer 420
in Boulder
Flyer420 is offline