Originally Posted by
flywaywaytoomuch
Before you go off and file a DOT complaint, start sending registered letters, etc. call the Executive Office desk within the customer relations department. The ladies (and few guys) that work in that area are typically pretty good at resolving complaints.
Fair enough.....it's much more difficult to blow someone off when they are in your face. But this advice pre-supposes that the OP has the number for the executive office desk. The Customer Relations 800 number on the website (if it is even still there - I'm not going to take the time to check) gets you a lovely recording basically telling you to either submit your complaint in writing, or buzz off.
I suggest that the OP use whatever number is available, and if unable to get through on the phone, revert to the plan in the original post.