I'm a little ticked off that the pool is closed for the season! I just arrived yesterday, and no where in my reservation or online does it mention this. The pool is definitely a selling point to this hotel, they have it in the photos and go on about the outdoor pool. I actually stopped by during my last visit to SLC to check out the Sheraton, and decided I'd try it out, with a big part of the decision being the outdoor pool (especially now when it's 95/100 degrees out). I wouldn't have bothered otherwise, it's not the nicest Sheraton.
I'm not normally one to complain but I'd like to this time (lets not forgot the toothpaste that never arrived this morning after giving them two phones calls and an hour to get it), I'm rather annoyed about the pool, was looking forward to some sun/water. Who would you contact to register a complaint?