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Old Aug 17, 08, 11:39 am
Join Date: Mar 2001
Location: Philly, Madrid
Programs: Alaska MVP
Posts: 2,548
The routing was SAN-DEN and her delay was just over 2 hours.

Besides my friend, several other passengers were invol-bumped, and the agent was also trying to short change all of them with $200 vouchers. My friend went to their defense and got most of them the $400. The agent's argument included the point that since the original flight had been delayed about an hour, the bumps were only due the <2hr compensation of $200. She relented in the end and gave those that were still there $400 vouchers.

Unfortunately I had forgoten to mention to my friend that the compensation could be requested in cash rather than a voucher. This didn't seem as important until she found out when trying to redeem it that she would only be able to use $250 of it.
srodr is offline