JoeTravel

At two airports for certain (DEN and ORD), and maybe more, somebody at United came up with the bright idea of rotating the airport agents from the gates to ticketing to check-in, etc.... This makes no sense as a 1K like me had to wait 30 minutes today for an agent who had no ticketing experience to have me sign for transferring of a confirmed upgrade.

The City Ticket Office people were able to do this task in 5 minutes, and the former dedicated agents were able to do this in 5 minutes as well. Some even took less time.

If United is trying to really focus on the business travelers as they emerge from bankruptcy protection, does it not make sense to staff areas with the same people? Further, taking thirty minutes to do a five minute job ends up costing United money in the long run.

Be sure to allow extra time on any matter like this until United goes back to the dedicated agent staffing as was the norm in the past.