Originally Posted by
McFlyPHL
From a Customer Relations standpoint, they should take care of it - perhaps you can suggest that they re-issue at the higher award level and then "bonus" you the difference (ie net cost to you = 0).
I had a similar situation with an AA OneWorld ticket.
A senior supervisor finally credited my AAdvantage account with 30,000 to make the trip valid. It took an awful lot of argument and threats though.
As much as I hope your situation works out, I have a sneaking suspicion that AA will not be too accommodating in this case.