FlyerTalk Forums - View Single Post - MAJOR Issue: oneworld Award Booked by AA - Use Travel Center?
Old Aug 6, 2008, 6:37 am
  #15  
macabus
 
Join Date: Sep 2007
Location: Scottsdale
Posts: 2,949
Originally Posted by McFlyPHL
From a Customer Relations standpoint, they should take care of it - perhaps you can suggest that they re-issue at the higher award level and then "bonus" you the difference (ie net cost to you = 0).
I had a similar situation with an AA OneWorld ticket.

A senior supervisor finally credited my AAdvantage account with 30,000 to make the trip valid. It took an awful lot of argument and threats though.

As much as I hope your situation works out, I have a sneaking suspicion that AA will not be too accommodating in this case.
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