Originally Posted by
BD1959
Personally, I see this as a non-story ... it appears to be based on one passenger being bumped.
The real story appears - superficially - to be a lack of training on the new system for check-in staff. This should come as no surprise to anyone who had to explain the new PYOB BPs with bar-code to gate-staff when they were first introduced.
HOWEVER lines like "The system is the latest problem for Qantas in what has been a dire month." are appearing all too commonly of late. If this continues - and it does appear as though the Flying Roo is in the sights of the Australian Media at present - then it must start to have an effect on the general public perception of the company.
BD
Everyone who needs to use CM has recently done the training. Like anything else it's a case of taking a little while to get used to it. Parts of it I like but other parts are not all that great. Time will tell I guess.