Originally Posted by
socrates
First let me just say I quickly scanned this topic (running out quickly)
it is up to the specific hotel to set their own policy but it is typically the total will take the total room & tax charges for the stay plus a base amount for incidentals (typically the base amount for incidentals isn't a per day base amount, it's a total and the system updates throughout the stay and places additional holds if your room charges have eaten too far into the incidental base amount)...in this day and age it's all computerized (at least in the US) and there is zero manual entry into the process
Originally Posted by
joshua362
Why? Doesn't Marriott dictate SOP's for just about everything? Seems like a natural to have a policy for such a sensitive issue as this?
Bingo - we have a winner. It SHOULD be SOP to have a consistent policy, even if it's not currently in place. It shouldn't be guess or have to call the hotel in advance or depend on what a clerk punches in or what individual hotels dictate dependent on location or brand.
And socrates I don't believe the there is zero manual entry into the process part. My real-life experience has shown me otherwise & that it varies, which is one of the reasons I started this thread, and others mention manuals in their responses as well.
Cheers.