Old Jul 15, 08, 5:58 pm
  #6  
baglady
FlyerTalk Evangelist
 
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
Originally Posted by bocastephen View Post
They can setup a queue routing system which gives the customer the option to press '1' and be transferred to the next available general agent, or press '2' to remain on hold for the next available Elite agent.
Great idea!!!
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