FlyerTalk Forums - View Single Post - Passengers Frustrated After Flight To D.C. Diverted

Jul 14, 2008, 8:55 am

#8

3Cforme

FlyerTalk Evangelist

Join Date: Jun 2001

Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat

Posts: 28,190

Quote:

Originally Posted by uva185

Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

The plane should have been taken care of better at IAD, but due to the DCA curfew it was IAD or nothing.

While that's true, it's not like airport curfews just sneak up on you. AA could have told passengers before departing (even before boarding) that the plane was going to be diverted. AA also could have been ready to receive them at IAD. This is operational sloppiness + bad customer service.