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Airlines

Wow. This Airline Is Just Ghosting Its Passengers

Wow. This Airline Is Just Ghosting Its Passengers
Jennifer Billock

Have you ever shown up to a flight only to find out that not only was your flight canceled but also that the airline you were supposed to fly on hasn’t operated at that particular airport in weeks? If you’ve had tickets for a Via Air flight, you should know that this airline is ghosting its passengers.

In case you didn’t know, Via Air is F-rated from the Better Business Bureau and 71% of their online ratings rank the airline as poor or terrible. The airline apparently has been in the process of shutting down for at least a year; recently it appears they’ve closed completely. And they did it in the most modern breakup method possible: ghosting.

The airline ghosted airports; when they were scheduled to start flying, the airline just didn’t show up. They ghosted employees, who didn’t get paid and couldn’t get through to anyone when they tried to contact the airline. And they ghosted passengers, none of whom were notified when their flights were canceled—until they showed up at the airport to find that the airline wasn’t operating anymore. One man in Austin, View from the Wing reports, showed up for his flight to Pittsburgh only to find that the airline hadn’t operated out of the Austin airport in weeks. He ended up renting a car and driving.

Large travel agencies like Expedia are possibly part of the problem here; these companies also didn’t notify passengers that Via Air was shut down, so they had to find out on their own at the airport. For the Austin man, he was at least refunded the cost of his $275 ticket.

 

[Featured Image: Via Air]

View Comments (3)

3 Comments

  1. OZFLYER86

    June 18, 2019 at 5:37 pm

    lots of airlines folding all around the world. There will be a lot more folding in the next year or 2.

  2. Kannai

    June 20, 2019 at 1:33 am

    Please stop citing the Better Business Bureau. Don’t lend credibility to an organization that basically lets you buy a better review. It’s a joke.

  3. jbourne84

    July 7, 2019 at 8:51 pm

    “Have you ever shown up to a flight only to find out that not only was your flight canceled but also that the airline you were supposed to fly on hasn’t operated at that particular airport in weeks? ”

    Yes. Island Air did this to us over Thanksgiving last year. It was terrible.

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