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What Employees Really Think About British Airways

What Employees Really Think About British Airways
Jackie Reddy

Satisfaction among employees of British Airways (BA) leaves much to be desired, reports Paddle Your Own Kanoo. The results of the two recent questionnaires, as revealed by this outlet, indicate a truly mixed picture among employees in terms of appreciation and customer experience with the airline.

According to the leaked results of two recent staff surveys, British Airways (BA) might have some improvements to make in terms of employee satisfaction. As Paddle Your Own Kanoo reports, Britain’s flag carrier polled just over 17,000 members of staff last summer. Out of this figure, it emerged that “just over half” stated that working for the airline was a source of pride. A quarter of those questioned at the time also revealed that they felt “underappreciated” by BA.

Fast forward nine months to a new survey and, as the outlet indicates, the picture among employees is slightly different.

The outlet states, “…56 percent of employees now say they are “proud” to work for British Airways – an improvement of two percent on the first survey.”

During the course of this second survey, however, it appears that some raised their concerns regarding staff recognition among the carrier. According to the information seen by the outlet, “…only 21 percent of employees feel they feel recognized for the contribution they make.”

Speaking specifically of the products and services offered by the airline to its customers, just 36 percent of those surveyed thought that the changes made by BA to its array of services are in keeping with the wishes of customers.

The outlet explains that it’s not quite clear when this second survey was undertaken and indeed, reminds readers that, “It’s probably important to point out that this survey comes during a fractious time for labor relations at the airline.”

While the survey figures don’t look great for BA, changes at the carrier – both to do with its employee policies and customer services – could usher in a slow sea change at the airline, posits the outlet.

[Image Source: Shutterstock]

View Comments (3)


  1. Aidan

    April 1, 2019 at 6:08 am

    They are on track to be 2019’s Best FSLCC (Full Service Low Cost Carrier).

  2. kc1174

    April 1, 2019 at 12:22 pm

    To be fair – poll employees who work for any other employer and you’d likely see worse figures. I’d like to see how employees of other airlines rate their employers.

  3. stanian

    July 9, 2019 at 5:10 am

    Full service low cost Hahahahahaha, that’s a good one, more like low service high cost carrier.

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