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WestJet CEO: “Sorry We Asked Pax to Film Cabin Crew”
Ryan Boyd May 11, 2018
Westjet 737-800 air to airWestjet 737-800 air to air
WestJet chief executive Ed Sims has apologized after asking frequent WestJet flyers to film the service provided by flight attendants and compare it with the service from its competition. Claiming that he did not mean to make flight attendants uncomfortable by encouraging surveillance and scrutiny from passengers, Sims responded to frustration and anger from WestJet cabin crew by claiming that the practice of filming flight attendants is fairly common, and he claimed that he would not repeat this mistake.
WestJet flight attendants also happen to be in the midst of a union drive.
To read more on this story, go to National Post.
[Photo: Shutterstock]
Feedback on internet should be enough to improve service. Filming adds another dimension,which is to target individuals.