The largest expert travel community:
  • 706,273 Total members
  • 6,847 Users online now
  • 1,630,680 Threads
  • 28,922,534 Posts
British Airways

Walsh Gives British Airways CEO Praise After IT Meltdown

Walsh Gives British Airways CEO Praise After IT Meltdown
Joe Cortez

Alex Cruz “could not have done a better job” in handling passenger crisis, according to IAG executive.

Days after British Airways was grounded by a systemwide IT outage, the leader of their parent company is giving airline chief executive Alex Cruz praise for how the situation was handled. Speaking to BBC News, International Airlines Group (IAG) president Willie Walsh publicly backed Cruz and said blaming him for the situation was unfair.

The IT issue, attributed to a “power surge” affecting a British Airways server, caused passengers to be stranded over the Memorial Day Weekend, while flyers who did get in the air arrived without their luggage. Blame was immediately focused on the leadership of the British flag carrier over the canceled flights. However, Walsh claims Cruz “could not have done a better job” in handling the situation, despite the number of flyers who were stuck.

“The team at British Airways did everything they could in the circumstances to recover the operation as quickly as they did,” Walsh told BBC News. “Our focus will be on making sure that any of our customers who experienced disruption are managed and satisfied with how we handled things.”

In addition to offering his support to Cruz, Walsh also offered his apologies for the situation. With the outage resolved, the airline conglomerate executive said the company’s next focus would be doing “…everything we can to make up [for] the disruption they suffered.”

The airline has begun an investigation as to why power was lost at the corporate IT center and how the power surge happened in the first place. Walsh acknowledged that discovering the source of the issue “will take some time.”

[Photo: Shutterstock]

View Comments (2)

2 Comments

  1. Sydneyberlin

    June 1, 2017 at 7:35 pm

    The ‘source’ will be money-saving in the wrong place. Not that he would ever publicly acknowledge this!

  2. HarryHolden68

    June 2, 2017 at 2:31 am

    Walsh claims Cruz “could not have done a better job” in handling the situation”

    Really? Did he do his media training in the same school as Comical Ali? Appearances suggested that nobody had a clue how to manage the passenger situation created and that BA just left passengers to fend for themselves.

    Now the BBC are reporting that BA are telling passengers to claim for incidental expenses on their travel insurance. If it wasn’t disgraceful, it would be funny.

You must be logged in on the FORUM to post a comment Login

Leave a Reply

More in British Airways

BA Breaks Quadriplegic Girl’s Wheelchair, Tells Her Father to Pay for Help

Ryan BoydFebruary 22, 2018

IAG CEO Willie Walsh Says It’s “Foolish” to Trust Heathrow

Jeff EdwardsFebruary 22, 2018

British Airways to “Cap Club Europe at Seven Rows”

Jennifer BillockFebruary 21, 2018

Copyright © 2014 Top News Theme. Theme by MVP Themes, powered by Wordpress.