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United Tries to Delay Shame A Passenger Into Cleaning Up Someone Else’s Vomit

United Tries to Delay Shame A Passenger Into Cleaning Up Someone Else’s Vomit
Jackie Reddy

A United Airlines passenger and his wife were made to sit in vomit-covered seats on a recent flight from Vancouver to Houston. Sam Trail stated that the pair held their luggage on their laps to avoid the mess and were asked to clean the vomit with paper towels before a cleaner was called on-board.

A Texas man has criticized United Airlines after he and his wife were made to sit in vomit-covered seats, Click2Houston reports. The incident occurred on Sunday and involved passenger Sam Trail and his wife, who had boarded Houston-bound United Airlines Flight 2057 from Vancouver to find the areas around their seats covered in vomit.

Speaking to the outlet, Trail said that he and his wife had to hold their cabin luggage on their laps in order to avoid the mess.

When he alerted the cabin crew of the vomit, Trail said that he was told, “’Oh, yeah, we can get a cleaning crew, but you’re going to be the reason this flight is delayed.’” He added that he was then given some paper towels to allegedly clean the mess before a cleaner eventually came on-board to tidy the mess.

Despite the efforts of the cleaner, Trail says that there was still some residual vomit left behind.

“There’s gotta be some limitations. I mean you have to provide a sanitary environment and there should be an apology,” Trail said.

Speaking of the incident, United stated: “We’re disappointed that this aircraft did not meet our standards for cleanliness. Once the issue was brought to our crew’s attention, cabin cleaners were called on board to clean the seat prior to departure.”

The airline also added that it is in the process of making contact with the couple over the incident.

[Featured Image: Wikimedia]

View Comments (9)


  1. LillianJ


    August 26, 2019 at 1:44 pm

    That is sinking really low even for an airline

  2. AsiaTravel2019

    August 26, 2019 at 4:43 pm

    typical behavior of a US3 union flight attendant. worst soft product in the sky

  3. htb

    August 26, 2019 at 9:43 pm

    United’s reply is the typical worst you can expect. Cherry-picking the details and omitting the main reason for the complaint. People like these should not be allowed to work in a customer facing capacity. Replies like these make me hate corporations.

  4. KRSW

    August 26, 2019 at 9:43 pm

    “Trail said that he and his wife had to hold their cabin luggage on their laps in order to avoid the mess.” — an immediate call to the local FSDO would probably fix that.

  5. Dhamal

    August 27, 2019 at 5:22 am

    United is getting worse than Spirit and Southwest.. can it get any lower.. how far can you go?

  6. Jackie_414

    August 27, 2019 at 9:34 am

    No, United is to blame for the flight delay for not cleaning the aircraft completely and putting new cushions on that seat. It is outrageous for a flight attendant to blame this couple. Why didn’t the flight attendants from the incoming flight advise ground staff of the mess immediately upon landing?

    I have been flying United since 1965. There were times that for convenience I left, certainly before deregulation and the loyalty programs, then when I lived in the DFW area and jumped to American for five years. I am a long standing 1K coming up on 2 million miles, about the middle of the very frequent fliers – I have seen people with 4 million miles tags on their carryons.

    So, I have been with United mostly for almost 55 years. These days i usually say F’ing United, not United.

  7. 777 global mile hound

    August 27, 2019 at 9:42 am

    Really not much different than dragging a passenger down the aisle bloody
    Its clearly abuse and a good reminder to avoid United at all costs.
    I have to say that for me even with complimentary elite status which they send me annually I won’t fly the airline sadly. I have great memories of the airline when I was a 1K 19 years ago.
    It’s hard to believe I passionately flew the airline with pride and thought some of the food on board was very good. Godiva chocolates at the end of meal service,lobster shrimp smoked salmon etc Loved the wide 767 aircraft coast to coast and solid award availability with a world class program, great reservation agents and professional friendly flight attendants on average.It was like a private VIP club in the sky .They also had a good customer relations back then
    Now it is non existent
    I feel sorry for the new generation who won’t get to see a good airline experience in the US unless they use an International carrier
    There is simply nothing truly premium about United anymore not even their Continental Airline poor copy of business class

  8. redrob

    August 28, 2019 at 8:33 am

    I would love to hear the cabin crew’s version of the events; I suspect it might be slightly different from a media outlet’s slant, as is so often the case.
    Not defending UA in any way if it’s totally accurate….

  9. Gizzabreak

    August 29, 2019 at 8:24 am

    Clean your own seats, clean up someone else’s vomit … at last, United is finally lifting it’s game.

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