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United Begins Testing New Boarding Method at ORD

United Begins Testing New Boarding Method at ORD
Jesse Tabit

This week, United Airlines will be trialing a new boarding method at O’Hare International Airport (ORD) in an effort to reduce the amount of time passengers are standing in line.

The carrier is conducting the test at Gate B-8. During the trial run, United will be reducing the number of boarding lanes and increasing the number of small boarding groups. This, the airline hopes, will make passengers less compelled to stand before their group is called.

“We never intended for the boarding lanes to force people to stand as they were waiting for departure, but if you had a handful of people who would stand up, others would follow,” said United spokesman Rahsaan Johnson.

For more information on this story, visit the Chicago Tribune.

[Photo: iStock]

View Comments (9)


  1. grbauctions


    October 27, 2015 at 4:35 pm

    Honestly i think it comes down sometimes to GA enforcing groups and lots of announcements telling people there is a order and it will be done strictly and that everyone will get on board. We won’t leave them. However has a GA I’m sure that would get old spouting that line and fighting people’s mob mentality. Honestly I wish they would get GA that would be more engaged in the process. If i was managing or a CEO first point of contact employees are major importance in the Flying experience..

  2. dvs7310

    October 27, 2015 at 5:14 pm

    They are never going to stop people from trying to be first in their boarding group until they change the baggage policy. As it is now, regular mom & pop flyers don’t want to pay for checked bags but everyone now has also learned that there’s not enough overhead space on the plane for the carryons… hence the lines in the boarding rows.

  3. AndrewClarke

    October 28, 2015 at 5:57 am

    Agreed on the baggage policy. I’d love to board last, but if everyone else has filled up the overhead space with their bags, if I board last *I’m* the one who pays for that by having nowhere to put my bag. If flight attendants forced early boarders with too much baggage to remove their bags to accommodate late boarders without too many bags, it would make things more fair and prevent the boarding press.

  4. Sabai

    October 28, 2015 at 7:42 am

    So UA is working on how to have pax queue up more efficiently so that after the flight goes mechanical they can be more easily shuffled to another gate at ORD? Now that’s Flyer Friendly.

  5. AAJetMan

    October 28, 2015 at 6:58 pm

    With only a backpack it is truly a joy boarding last. :-)

  6. gene2632

    October 29, 2015 at 12:59 am

    With all of the problems facing United, they want to try and fix their boarding process? Better they should work on re-arranging the deck chairs on the Titanic. These people truly don’t get it.

  7. danielchee

    October 30, 2015 at 10:00 am

    If they brought back free 1st checked bag for everyone you won’t have as much of a mob mentality. Follow that up with putting someone in a separate “last to board” row if they decide to jump ahead of the line. The benefit for elites would be that they are relatively guaranteed overhead bin space and no need to check their bags. They then get a 2nd checked bag free. Less revenue from ancillary fees? Sure. A much better flight experience? Sure. Will US carriers ever do that? Hell no! Money is king!

  8. weero


    November 1, 2015 at 1:22 am

    It’s likely just one more ‘tock’ on UA’s eternal clock of erasing every last elite benefit.

  9. KoKoBuddy

    November 2, 2015 at 10:09 am

    Even if bags were checked free, it wouldn’t solve much of the problem. I get free checked bags on Delta but I still avoid checking bags like the plague since it adds anywhere from 15-30 minutes at the end of the flight when I wait for the bags to come out.

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