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United Airlines

United Apologizes to Woman Over Unsafe Baby Position

United Apologizes to Woman Over Unsafe Baby Position
Jackie Reddy

Cassie Hutchins says that cabin crew on a recent United flight from Denver International Airport (DEN) forced her to place her baby in an unsafe forward-facing position while traveling. United has apologized for the incident and has also confirmed that it is investigating her recent experience.

United Airlines has apologized to a mother who says that her baby was forced to fly in an unsafe position on a recent flight from Denver International Airport (DEN). Fox News reports that passenger Cassie Hutchins was asked to place her eight-month-old daughter, who was secured in a car seat, in a forward-facing position while in the cabin.

The incident, outlined by Hutchins in a Facebook post, occurred on Sunday. In her post, Hutchins expressed her concerns over the request due the fact her child, at 18 pounds, is under the minimum weight for the forward-facing position.

Hutchins said that on her inbound flight to DEN, placing her daughter in a rear-facing position had not proved to be an issue.

“My daughter had her own seat, it was rear-facing because she’s only 8 months old and around 18 pounds, so rear-facing is safest. Also, that’s what I’ve been told to do in planes as well. That flight was perfect,” she said.

However, upon boarding her return flight, Hutchins said that she was told that she would need to place her daughter in a forward-facing position before the plane could depart.

Hutchins said that she was then approached by a second staff member, who reiterated this request. Hutchins added that she attempted to clarify the request during the course of the journey, but that the crew member “didn’t really care about what I thought was safe, but this was just policy.”

However, Hutchins said that crew members eventually apologized and that she was allowed to return her baby back to the rear-facing position. Hutchins has made contact with United regarding the incident and the carrier has confirmed to the outlet that it is investigating her experience.

In a statement, United said, “At United, our customers’ safety is our top priority. We have been in touch with the customer and have apologized for her experience. We are continuing to review this with the SkyWest staff to learn more about what happened.”

[Photo: Shutterstock]

View Comments (4)


  1. milesandmoremiles

    June 13, 2018 at 6:45 pm

    So the crew members made a mistake, admitted they did wrong and even apologized but yet she still goes to social media?!?! Talk about somebody seeking attention.

  2. HomerJay

    June 15, 2018 at 5:19 am

    Well, at least they didn’t demand that she store the baby in the overhead bin, like they did to that poor dog.

    In today’s world, that’s what we call progress.

  3. strickerj

    June 15, 2018 at 9:45 am

    Here I thought this was going to be about a kid getting stuffed in the overhead bin.

  4. jonsg

    June 17, 2018 at 12:30 pm

    You know what, milesandmoremiles? If it were my 8-month-old infant, I’d fight like a demon for my girl’s safety too.

    If I had to shame the airline on social media…well, good. It’ll lead to improved staff training and awareness of safety regulations, and improved safety for my children next time I fly with them.

    It’s oft-quoted that the cabin crew’s first priority is safety. If that means anything at all, they have to be aware of the rules surrounding safety. If a pax questions their understanding of them in a marginal case, citing references, they should check the manual rather than doggedly insist on some half-recollection.

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