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Frontier Airlines

Unaccompanied Minors Stranded at Atlanta Airport by Frontier

Unaccompanied Minors Stranded at Atlanta Airport by Frontier
Ryan Boyd

On July 22, siblings Carter and Etta Gray, respectively nine years old and seven years old, were left stranded by themselves at Hartsfield–Jackson Atlanta International Airport (ATL) after their Frontier Airlines flight was diverted by severe weather, and the children’s father claims that Frontier was negligent in keeping the parents informed of the children’s status throughout the process.

“We did not hear from a Frontier Airlines employee throughout this whole process and the only way we received any notification was from another unaccompanied minor who had a cell phone and he let my son call me … They drove to the hotel in a Frontier Airlines employees’ personal vehicle,” said Chad Gray, the children’s father.

To read more on this story, go to CBS 46.

[Photo: Shutterstock]

View Comments (10)

10 Comments

  1. Dubiox

    August 8, 2018 at 3:15 pm

    Frontier should control the weather! What is the big deal? The kids didn’t die did they? I remember changing terminals all by myself when I was a little kid, back before everything was so overblown. There were no cellphones.

  2. live5

    August 8, 2018 at 7:00 pm

    @Dubiox Did you read the story? They were driven in a personal vehicle to a Holiday Inn at 3am with an unknown employee where they joined several other unaccompanied minors and all slept together in the same room with the employee — and they never reached out to the parents. How would you feel if you’re waiting in Orlando for your children to arrive, they never do, and you’re told nothing. Meanwhile they’re in a sketchy aiport hotel in the middle of the night with strangers in Atlanta. This is all okay with you?

  3. amanuensis

    amanuensis

    August 8, 2018 at 7:52 pm

    I get the feeling I am not hearing the full story.

  4. mvoight

    August 8, 2018 at 9:46 pm

    Seriously, if this is a problem for the parent, then maybe he should give them a phone to communicate with him in such circumstances, OR fly with them.. They were NOT “left stranded by themselves. They were with an airline employee and at least one other UM. What did the father want them to do, spend the whole night at the airport?

  5. mholland1

    August 9, 2018 at 4:46 am

    I thought airlines wren’t transporting minors separated from their parents anymore.

  6. donaldsc

    August 9, 2018 at 6:42 am

    While Frontier certainly screwed up, if I had a child that young flying alone, I would make sure that they had a cell phone – just in case. Errors on both sides.

    DON

  7. kkua

    August 9, 2018 at 7:08 am

    If you can afford to fly, you can afford cell phones, or give kids cash for use in emergencies.

  8. DesertChildAZ

    August 9, 2018 at 10:14 am

    Simply put, if you are concerned for your children and they are not old enough to navigate without assistance, you simply shouldn’t let them fly unaccompanied. These airlines shouldn’t have to be your babysitter. Pay for a ticket for yourself, get them to their destination and then get back on a flight and head home. Don’t cheap out at your children’s expense.

  9. atflyer

    August 12, 2018 at 9:49 am

    Hhhmmm…things get a bit emotional in these responses. Could we maybe see it simple as this?
    a. airlines offer UAM services to cope with the very situation that young kids fly from a to b where there is no reason for their parents to fly (say, a visit to granny by the grandchildren during a school holiday or so)
    b. they do so for a fee. No, that does not make them your babysitter, but it does imply the airline takes certain responsibilities
    c. I feel the title ‘stranded’ is somewhat misleading. Frontier took care of the kids in a situation of IRROPS.
    d. But given b), and there was a case of severe IRROPS, I think it is reasonable to expect that Frontier would give a quick call/sent a mail to parents/the person paying for the UAM scheme to explain the situation – the kids may not even have understood well what happened. I feel that can be expected as a normal part of the service one has paid for reflecting a reasonable duty of care, or do I expect too much here?

  10. atflyer

    August 16, 2018 at 10:19 am

    PS when I read the whole story at http://www.cbs46.com/story/38832532/kids-stranded-at-airport, I ended up having a bit less sympathy for the parents of Etta and Carter. Apparently a high profile aviation attorney has been engaged to go after Frontier. Media was used to give the impression that the kids were ‘stranded without parents’ (where they were taken to a hotel and parents were not with them on the flight in the first place). This seems an attempt for a financial claim, and as someone from Europe I am always a a bit puzzled why this is tried (usually in the US). It is very simple. A small percentage of flights (1%? 3%?) go IRROPS. If you sent your kids as UAM, there is hence this small chance that they end up in IRROPS. In that case, as a parent you are not there. An airline never can give the level comfort and assurance things will be allright, as you could do if you as a parent you would be accompanying your kids on this IRROPS flight. If you sent your kids as UAM, you just have to accept this risk. Don’t blame the airline for not giving the level of comfort you could have given as a parent.

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