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More Uber Riders With Lower-Than-Average Ratings Will Be Banned

More Uber Riders With Lower-Than-Average Ratings Will Be Banned
Jennifer Billock

Uber riders in Australia and New Zealand are potentially facing ramifications if they have lower-than-average ratings; users of the service with ratings below four stars will be subject to six-month bans from the ride-share app in an effort to promote better behavior while riding along with the driver.

If you’re an Uber user in Australia and New Zealand with less than-ideal-ratings, you may be looking at a punishment of sorts from the company. Riders who have less than four-star ratings will be subject to six-month bans from the service starting September 19, though they will receive several warnings prior to being banned. The policy is already in effect in Brazil.

Uber’s spokesperson noted, though, that the bans would likely affect a very small portion of customers, only a few thousand out of 2.8 million users.

“These are the small percentage of riders who are persistently not treating drivers with respect,” Susan Anderson, Uber’s general director in Australia and New Zealand told the BBC.

The goal of the bans is to improve passenger behavior. Currently, low ratings can be given to customers from the drivers due to a number of factors, including not being at the pick-up spot, organizing pick-ups in unsafe areas, being rude, and leaving the car a disaster.

“Be polite and considerate,” Anderson told the BBC. “Take your rubbish with you and don’t make a mess in the car.”

The bans are only temporary, though, so if a user gets back on the platform, they’ll have a chance to start over fresh.

[Photo: Shutterstock]

View Comments (2)


  1. horseymike

    September 11, 2018 at 3:44 am

    good for uber. it is time bad behavior has consequences.

  2. flyerCO

    September 11, 2018 at 1:37 pm

    The problem is that there’s no way to ensure the drivers aren’t giving bad ratings in retaliation. It’s well documented that drivers mark down passengers for no reason.

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