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TSA Uses Facebook Messenger to Answer Questions

On Thursday at 8 a.m. EST, the TSA messaged customers directly through Facebook’s Messenger function in order to answer questions about security, items screening, and staffing. This marks the first time a federal agency has used the social media platform as a manifestation of customer service. “We continue to work on improving the traveler experience and security effectiveness with innovative tools such as Twitter and now Facebook Messenger,” said TSA Administrator Peter Neffenger in a statement. “By using social media to enhance the service that we provide, TSA is better positioned to assist travelers in real time while keeping transportation security our top priority.” Since the launch of @AskTSA on Twitter in early September, the federal agency has fielded approximately 40,000 inquiries from travelers as part of its outreach efforts.

To read more on this story, go to USA Today.

[Photo: Daily Signal]

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