You’re not the only one who hates going through the TSA.
The Transportation Security Administration (TSA) released a summary of a report on its employees. The TSA hired a Virginia-based consultancy firm, ICF, to conduct an in-depth review and looked at factors like hiring and pay, employee relations and training, field support and more.
Turns out, as much as we dislike the screening process in place which at times can feel invasive, TSA frontline employees dislike coming into work.
“Surveys and focus groups reveal that [transportation security officer] pay is a key issue for the screening workforce, and a complex problem,” stated in the summary. “These officers work long hours, have difficult working conditions, and are the backbone of the TSA mission.”
An inability to compensate workers fairly or advance their pay can certainly bring down employee morale.
“This marks an important milestone for TSA as we seek to make the agency a better place to work,” said TSA Administrator David Pekoske. “We’re not looking backwards or placing blame. This report will give us what we need to improve, and I want to thank our frontline personnel for giving us the feedback we need for some long overdue advancements.”
[Image Source: Flickr/DHS]