Thomas Cook’s Plan to Pay Everyone Back
Jackie Reddy October 01, 2019
The fallout from the collapse of Thomas Cook continues to be felt, but Britain’s Civil Aviation Authority has offered more information on when customers can expect to have their refunds. Those who made reservations with the company via direct debit may see their money back in as little as 14 days.
As the fallout from the collapse of travel company Thomas Cook continues to be felt, Britain’s Civil Aviation Authority (CAA) has offered more information on when customers can expect their refunds.
Explaining the process in a statement, Richard Moriarty, the body’s chief executive, said that the CAA is, “…now also turning our attention to the challenge of refunding 360,000 ATOL protected future Thomas Cook holidays that have been canceled. This will be three times larger than any refund program we have managed before, and we are implementing new systems to enable us to process these refunds as quickly as possible.”
The Air Travel Organizer’s License (ATOL) offers protection for package vacations sold by UK-based vendors.
He further explained that about 100,000 reservation bookings made via direct debit will potentially be refunded within the next two weeks.
However, Moriarty stated that, “Refunds of bookings made by other payment methods will take longer as we do not yet have all of the information we need from Thomas Cook. For these claims we will launch a new, simplified online system next Monday, 7 October, where consumers will be able to access an electronic refund form.”
“We hope to pay refunds within 60 days of receiving a valid refund form. More information will be available on our website from 7 October,” he added.
Those impacted by the collapse of Thomas Cook can check here for additional information.
[Featured Image: Thomas Cook]
