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Airlines

This Is the Cleanest Airline in the World

This Is the Cleanest Airline in the World
Jeff Edwards

All Nippon Airways was once again voted the airline with the cleanest aircraft cabins by the prestigious SKYTRAX passenger survey. This is the second time Japan’s largest airline has taken home the blue ribbon for cleanliness since 2013, edging out rivals EVA Air, Asiana Airlines, Singapore Airlines and Japan Airlines for the honor.

Once again, Asia-based carriers dominated the category of “World’s Best Cabin Cleanliness” in this year’s SKYTRAX World Airline Awards, taking a whopping 16 of the top 30 spots. Not a single U.S. or U.K-based carrier managed to crack the list.

All Nippon Airways (ANA) edged out EVA Air, Asiana Airlines, Singapore Airlines and Japan Airlines (JAL) to earn the title of the world’s cleanest airline for the second time in five years. The carrier was also voted to have the “Best Airline Staff in Asia.”

“We are honored that SKYTRAX have once again recognized our commitment to deliver world-class service to our passengers,” ANA CEO Yuji Hirako said in his victory statement.  “As a global leading airline, ANA continues to provide our passengers with the best hospitality from the moment they check in until they leave the airport at their destination. ‘Omotenashi’ (Japanese hospitality) is embedded in our staff’s DNA. These awards would not be possible without our dedicated team members on the ground and on board. Thank you to our customers for recognizing these efforts and continuing to make ANA Japan’s leading airline.”

The SKYTRAX award for cabin cleanliness is based on passenger evaluations of aircraft tidiness over hundreds of flights. Flyers are surveyed about the condition of seats, tray tables, carpeting, wall panels, windows and of course, lavatories. ANA officials say a ten-point pre-boarding-cabin-checklist and detailed cleaning manuals (complete with photographs) help the carrier to maintain its famously pristine conditions.

“ANA has been a very consistent performer in the World Airline Awards in recent years and this is demonstrated with these two top accolades,” SKYTRAX CEO Edward Plaisted said of the awards. “Asia is one of the most competitive global regions for service quality, and to win the Best Airline Staff Service award should be a source of great pride for the airline. No airline can overlook the importance of inflight cabin cleanliness and the impact this has on the customer travel experience. It is great testimony of ANA cabin cleanliness and cabin maintenance checks they been voted by passengers as the World’s Cleanest Airline.”

Meanwhile, Air Canada was recognized for “Best Airline Cabin Cleanliness in North America.” Swiss International Air Lines was voted the cleanest of the European carriers.

[Image Source: Wikimedia/ Masakazu Matsumoto]

View Comments (13)

13 Comments

  1. BiPlane

    March 21, 2019 at 3:36 am

    Skytrax undoubtedly got a lot of good feedback about the ANA lavatories. It’s routine to see the FAs on their flights tidying them up after every passenger use, when they can get in there. Amazing.

  2. 1readyset2go

    March 21, 2019 at 10:56 am

    No wonder the CEO’s of US carriers want to limit access of others to the US markets

  3. DaveS

    March 22, 2019 at 5:08 am

    They should publish the bottom 10. That would be more interesting.

  4. chris19992

    chris19992

    March 22, 2019 at 5:13 am

    Have I missed something here?
    These results were out last year and this years’ isn’t until June.

  5. PaulMSN

    March 22, 2019 at 5:24 am

    Good to know — I’m flying ANA first from Tokyo to Chicago next month. I’ve flown them before, but it was a long time ago and I don’t remember what it was like.

  6. alphaod

    March 22, 2019 at 6:02 am

    Let me see: clean lavatories, good food even in economy, comfortable seats with good leg room, attentive service throughout in the cabin; really seems they have everything our US airlines lack!

  7. jrpallante

    March 22, 2019 at 6:32 am

    I agree that ANA planes are very clean, but I would not call Skytrax “prestigious.” It is a pay to play scheme with no credibility in my opinion.

  8. ksandness

    March 22, 2019 at 8:46 am

    I love ANA. The planes are indeed clean, and the flight attendants do whatever they can to help passengers. But of course, I would expect nothing less from Japanese standards of customer service.

  9. mikem004

    March 22, 2019 at 9:03 am

    ANA have the cleanest planes because they have the cleanest passengers. Japanese people clean up their own rubbish, and don’t leave their seating area full of junk when they leave.

  10. MrGood

    March 22, 2019 at 12:06 pm

    Perhaps more than we think have to do with the type of passengers whom fly these airlines. The carriers can only do so much!

  11. Morgacj2004

    March 22, 2019 at 6:24 pm

    Exactly what I would expect. I will be flying JAL next month and Singapore later this year. No US airlines what a surprise! LOL

  12. Jackie_414

    March 22, 2019 at 8:55 pm

    Not Delta. Is that because I found a poop-filled diaper in the seatback pocket when i got onboard one time?

  13. dusanb

    March 25, 2019 at 2:49 pm

    @PaulMSN you’re in for a treat. While their hardware is getting slightly dated, the service and hospitality is amazing. Way better than BA First (admittedly not saying much).

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