All Nippon Airways was once again voted the airline with the cleanest aircraft cabins by the prestigious SKYTRAX passenger survey. This is the second time Japan’s largest airline has taken home the blue ribbon for cleanliness since 2013, edging out rivals EVA Air, Asiana Airlines, Singapore Airlines and Japan Airlines for the honor.
Once again, Asia-based carriers dominated the category of “World’s Best Cabin Cleanliness” in this year’s SKYTRAX World Airline Awards, taking a whopping 16 of the top 30 spots. Not a single U.S. or U.K-based carrier managed to crack the list.
All Nippon Airways (ANA) edged out EVA Air, Asiana Airlines, Singapore Airlines and Japan Airlines (JAL) to earn the title of the world’s cleanest airline for the second time in five years. The carrier was also voted to have the “Best Airline Staff in Asia.”
“We are honored that SKYTRAX have once again recognized our commitment to deliver world-class service to our passengers,” ANA CEO Yuji Hirako said in his victory statement. “As a global leading airline, ANA continues to provide our passengers with the best hospitality from the moment they check in until they leave the airport at their destination. ‘Omotenashi’ (Japanese hospitality) is embedded in our staff’s DNA. These awards would not be possible without our dedicated team members on the ground and on board. Thank you to our customers for recognizing these efforts and continuing to make ANA Japan’s leading airline.”
The SKYTRAX award for cabin cleanliness is based on passenger evaluations of aircraft tidiness over hundreds of flights. Flyers are surveyed about the condition of seats, tray tables, carpeting, wall panels, windows and of course, lavatories. ANA officials say a ten-point pre-boarding-cabin-checklist and detailed cleaning manuals (complete with photographs) help the carrier to maintain its famously pristine conditions.
“ANA has been a very consistent performer in the World Airline Awards in recent years and this is demonstrated with these two top accolades,” SKYTRAX CEO Edward Plaisted said of the awards. “Asia is one of the most competitive global regions for service quality, and to win the Best Airline Staff Service award should be a source of great pride for the airline. No airline can overlook the importance of inflight cabin cleanliness and the impact this has on the customer travel experience. It is great testimony of ANA cabin cleanliness and cabin maintenance checks they been voted by passengers as the World’s Cleanest Airline.”
[Image Source: Wikimedia/ Masakazu Matsumoto]