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The Hotel Industry’s New “Stay Safe” Guidelines

The Hotel Industry’s New “Stay Safe” Guidelines

On Monday, The American Hotel & Lodging Association (AHLA) unveiled its Safe Stay guidelines. The guidelines are a collaboration with major hotel brands like Wyndham, Hilton, Marriott, and Best Western and are designed to establish standards for cleanliness in a post coronavirus world.

You can find the full guidelines here. A few highlights:

  • Hand sanitizer dispensers at lobby reception and employee entrances.
  • Signs reminding employees and guests how to wear, handle and dispose of masks.
  • A “major boost” in cleaning elevators, front desk check-in stations, and public bathrooms.
  • Housekeepers will not enter a room during a stay unless asked to.
  • Physical distancing of at least 6 feet from other guests and employees.
  • Contactless check-in when possible.

“It’s really an effort to make sure that no matter if you’re staying at an extended-stay economy hotel or you’re staying at the nicest luxury resort, that there will be at a minimum common standards across the entire industry,” says Chip Rogers, the AHLA president, and CEO.

Rogers went on to say that, while these are base guidelines, he expects hotels to go above and beyond the guidelines. And, these new standards will exist for the foreseeable future, even after the coronavirus outbreak abates.

“The facts tell us it’s more than likely that that will happen at some point,” says Rogers.

View Comments (10)


  1. edgewood49

    May 6, 2020 at 5:57 am

    Nothing about Food & Beverage service

  2. GeauxTigersGeaux

    May 6, 2020 at 7:39 am

    Hm, no mention of a return to single use toiletries, or the ultra-sanitization of non single use toiletries. Shooooocking.

  3. arcticflier

    May 6, 2020 at 7:47 am

    I have been very impressed with the Marriott Group hotels’ response to the Pandemic for the past two months. Their mitigation efforts have exceeded these guidelines and placed employee safety as a top priority.

  4. cbsione1

    May 6, 2020 at 8:06 am

    I read the complete list but saw no mention of actually changing all of the bed linens between guests..pillows, sheets and bedspreads or duvets and blankets should also be changed.

  5. hickim

    May 6, 2020 at 10:17 am

    Oh so their new policy means no service. Check yourself in and clean your own room.

    Seriously? Can they not in act safety procedures, like taking the temp of the housekeeper and insist that they was their hand when entering the room and wearing a mask?

    If this is they go forward, I will stay in my RV.

  6. Danwriter

    May 6, 2020 at 8:30 pm

    Oh, and the “resort/destination” fee will be increased. A lot. Because, why waste a perfectly good disaster?

  7. kingofbytes

    May 7, 2020 at 5:43 am

    What happens when you pass each other in the hall? Some of these hotels have narrow hallways. Also, only 1 person allowed in an elevator? Is that what’s coming next?

  8. dginil

    May 7, 2020 at 9:45 am

    Hickim, they said housekeeping will not enter your room unless requested — so go ahead and request away and hopefully leave a big tip for that housekeeper exposing themselves to whatever you may be carrying in with you. We will happily have our space to ourselves during our stay.

  9. dginil

    May 7, 2020 at 9:48 am

    cbsione1 — good point about duvets, blankets and pillows. Wherever possible we’ll carry our own pillows, etc.and for sure in the near future.

  10. htb

    May 7, 2020 at 3:14 pm

    Please don’t start the tip-to-do-their-paid-job discussion. If the housekeeper’s job is deemed dangerous, they should be protected and appropriately compensated. Not tipped by random people.

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