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American Airlines’ “Lobster Roll” Looks So Gross It Went Viral

American Airlines’ “Lobster Roll” Looks So Gross It Went Viral
Joe Cortez

Travel blogger gets served dish on American vaguely resembling signature sandwich

One travel blogger is speaking out against his business class experience aboard American Airlines in questioning just how much lobster was in their lobster roll. Speaking to Gothamist, blogger Ben Schlappig said the catering experience was part of a “downhill trend since the merger [with US Airways].”

Schlappig detailed the experience on his blog, complete with pictures of the questionable dish. According to his account, the lobster roll contained “…about as much lobster meat on the sandwich as you’d get in a tub of butter.” As for the taste? “It sort of tasted like they took soggy pieces of bread and then spread butter with tiny particles of lobster on it,” he wrote. To make matters worse, when asking if he received the meal in mistake, a flight attendant told him it was the “first class” version of the meal.

The blogger attributes the poor service as a victim of airline merging. With differing priorities, Schlappig says the customer dining experience has become secondary at American.

“In 2013 American probably had the best catering between Delta, American, and United, but since then Delta and United have made significant improvements while American has focused on cost-cutting,” Schlappig told Gothamist. “I guess the net effect is that American has the worst on-board catering of the big three.”

When it comes to the best shellfish in first class, Schlappig agrees with FlyerTalkers that the lobster thermidor aboard Singapore Airlines may be the best in the air. The lobster thermidor aboard Thai Airways has also received positive reviews, while flyers have cautioned against the dish aboard Eva Air.

View Comments (13)


  1. ksandness

    August 11, 2017 at 1:39 pm

    I used to fly Northwest a lot, and in the few months before they stopped serving food on domestic flights, they were serving what they called “macaroni and cheese.” The macaroni was there, all right, but the cheese looked as if each serving had been dusted with the crumbs of a crushed Cheeto.

  2. UncleDude

    August 11, 2017 at 2:35 pm

    Never seen that Seating Fabric on American Airlines..Is this real

  3. UncleDude

    August 11, 2017 at 2:41 pm

    Just located it…Its Oman Air Seating

  4. controller1

    August 11, 2017 at 2:59 pm

    This story has already been debunked. He was served a lobster grilled cheese, not a lobster roll.

  5. ORDnHKG

    August 11, 2017 at 5:52 pm

    Why wasn’t he refer as flyertalker as well ? You know his FT handle was lucky9876coins right ?

  6. FlyingNone

    August 11, 2017 at 7:54 pm

    Just because something is popular or “in vogue” doesn’t mean it should be attempted by airlines. Yuck.

  7. freeloader

    August 12, 2017 at 12:45 pm

    Why does rehashing a blog post merit an additional blog post?

  8. tteibel

    August 12, 2017 at 6:49 pm

    Way to go, pushing a false story.

  9. UncleDude

    August 15, 2017 at 8:21 am

    Fake News is Now Approved by Presidential Mandate…Started the Day he came down The Escalator at Trump Tower to announce his Presidential Ambitions to a Hired Fake [Movie Extras Crowd]

    The Media is Fake…Especially Twitter Social Media..Of which Trump the biggest Following

  10. rjlon

    August 18, 2017 at 3:15 am

    Very rare to get offered seafood on US domestic carriers. I normally bring a bento and just eat the sundae. FOr best seafood dishes it has to be ANA or JAL in First Class.

  11. rjlon

    August 18, 2017 at 3:39 am

    Just saw the Oman Air Comment and it is correct. Looks like another loser on the make. Let’s hope Ben Schlappig goes on the airlines no fly list… Flyertalk perhaps time for a retraction or apology for publishing garbage?

  12. Ysitincoach

    August 18, 2017 at 3:52 am

    Everyone and I mean everyone knows to avoid airline seafood. So no one would really be careless enough to pre-order seafood from an airline.

  13. pdpgps

    August 18, 2017 at 4:11 am

    It’s not false news or debunked. The FA misidentified which dish he actually requested and its appropriate name. Here’s his follow up.

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