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Survey Says: The Worst Airports Are in Europe

Survey Says: The Worst Airports Are in Europe
Jackie Reddy

AirHelp, a passenger group start-up, has surveyed 40,000 air passengers to reveal the world’s best and worst airports. While airports in Tokyo and Qatar were among the most highly commended for their services and offerings, European airports appear to fare poorly among those surveyed by the start-up.

Passenger group start-up AirHelp has ranked some of the world’s best and worst airports and when it comes to the latter, it seems that eight of the most disliked are in Europe, reports Yahoo. The company surveyed 40,000 air passengers who were asked to rank their preferred airports according to criteria such as dining and eating options and punctuality.

“Of 132 airports including in the survey Portugal’s Lisbon Portela Airport (LIS) was the worst while the Netherlands’ Eindhoven Airport (EIN) placed 130th, Bucharest (OTP) 129th, Malta International Airport (MLA) 128th, Manchester (MAN) 127th, Paris Orly (ORY) 126th, Porto (OPO) 125th and London Gatwick (LGW) 123rd,” reports the outlet.

Only three European airports – those serving Athens and Gdansk as well as Tenerife North Airport (TFN) – ranked within the top ten of the survey’s results.

The top three spots, according to AirHelp, have been awarded to Qatar’s Hamad International Airport (DOH), Tokyo International Airport (HND) and Athens International Airport (ATH), respectively.

The full results are available to view here.

[Image Source: Wikimedia/ Antonio De Lorenzo]

View Comments (6)


  1. SpartyAir

    May 15, 2019 at 2:36 am

    Who in the world voted in this survey. Athens… number three ?!?!?! No way. It’s OK, but certainly not a top ten. Any airport that requires a bus ride out to a distant parking area can not be in the top 25. That puts most of Europe out of play.

    The other two I haven’t experienced.

  2. j2simpso

    May 15, 2019 at 3:53 am

    Let’s see they place Zürich in rank 87 yet London Heathrow is ranked 73 and New York’s JFK is ranked 86. Singapore, widely considered a top airport on its best day and top 3 in its worst day is given a rank of 7 in spite of its facilities and excellent terminal design. The only rating I can agree with here is Hong Kong at 114 but that’s only when compared to other Asian airports. You cannot tell me with a straight face that Hong Kong is a worse airport than regional airports like Berlin Tegel (79) and Frankfurt (# 113). The latter of which is an absolute nightmare for making connections!

  3. Lhr777

    May 15, 2019 at 5:23 am

    ATHENS??????? Seriously, who did they survey!?!?

  4. hfly

    May 15, 2019 at 5:25 am

    What a stupid survey? Criteria included, “Food and Shops”, “Service Quality” and “On Time Performance”. How about, “Time from check-in to gate”? “A bunch of “security” related questions? “Baggage Delivery” and host of real factors, as no real frequent traveler would ever put “Food and Shops” as a really important factor, and and frequent traveler would know that “ontime performance” has little to do with the quality of the airport.

  5. weero


    May 15, 2019 at 6:39 am

    I read through the airport ranking and the airline ranking and the logical conclusion is that the customers of AirHelp are insane:
    They rank LAX16 ranks and 30 ranks respectively over the ultra efficient VIE and MUC. Only a lunatic would do so.

    And how is “Tokyo International Airport” different from NRT? Do they mean HND?

    And then ranking AA the 2nd best airline and Aeromexico the 3rd … whatever these people smoke, it’s not working.

  6. kkua

    May 20, 2019 at 5:41 pm

    CRAZY!!!! Are they legitimate? You cannot compare an airport that handles 100 flights a week versus oine that handles 100 a day. The only fair metric is to have a per local capita, per departing passenger, per arriving passenger, per flight, etc. Otherise, the quantative measurement is biased.

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