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Study: Hotel Guests Don’t Like Waiting for Digital Responses
Jesse Tabit October 17, 2016
middle-aged man using a smart mobile phone (Photo: iStock)
A new survey from Alice, a hotel operations platform, suggests hotel guests are willing to wait approximately 12 minutes for a response from hotel staff via text message before getting frustrated. The research also found that, among the 400 guests surveyed, people were willing to wait 26 minutes for an email response and 27 minutes for a social media response. Per Skift, the participants “stayed in a hotel in the last six months and earn more than $60,000 in annual income.”
For more information on this story, visit Skift.
[Photo: iStock]
One of my pet peeves is a lot of restaurants now require you to email them any response you want even reservations. Calling them, you just get a message saying you need to email without any way of speaking to any actual individual. This is especially frustrating because these restaurants always take forever to respond and you don't actually know if they got your message or not. I had one such incident recently where I was heading to the restaurant and they said they tried to call me (but since I was on vacation, they number was turned off); so they canceled my booking and charged me. And they didn't even respond to tell me this when I emailed them ahead of time to verify the booking and to tell them I would be slightly delayed. All I got was a "Sorry, our email system is down." Anyways my time limit is about 5 minutes before I call.