Spirit Airlines Wants You to Text Them…For $25
Jennifer Billock August 30, 2019
If you’re flying Spirit Airlines, get ready for an even easier time traveling—the airline recently announced that starting in September, customers will be able to connect directly with the airline via text messaging application WhatsApp; guests will be able to make reservations, change them, and more.
Starting in September, travelers flying with Spirit Airlines will be able to make reservations, change them, and ask questions—all through text message. The airline recently partnered with WhatsApp, through which the text communication will take place, allowing for passengers to connect with the airline in a way that feels comfortable for them.
“We launched this service to better connect with our Guests, both domestically and abroad, as many have told us that they would rather communicate on a familiar and convenient service like WhatsApp,” said Bobby Schroeter, Vice President of Sales & Marketing at Spirit Airlines, in a release. “We know WhatsApp is incredibly popular in the United States, but also in the more than two dozen destinations we serve in the Caribbean and Latin America. From travel updates to adding a bag to your reservation, this new messaging service allows Guests to communicate with us in English and Spanish and to opt in to WhatsApp messaging. It is all part of our goal to elevate and improve our Guest experience.”
As part of the partnership, customers who generally call to talk to someone for help with their reservation will be able to opt in to messaging and connect with a service representative right away on the app.
Booking or modifying a flight on the messaging service will cost you, however. Haven Kaplan, Spirit Airlines spokesperson, told the Houston Chronicle that there’s a $25 charge for booking a new flight or modifying an existing one through WhatsApp. In comparison, booking over the phone also has a $25 charge, while booking fees are waived if done online.
[Featured Image: Spirit]
