Southwest Tests Moving Family Boarding Forward
Joe Cortez December 22, 2022
TheStreet reports the Dallas-based airline is testing a new family boarding process, which would move those with smaller children to before group A.
Families Could Board Sooner, But Behind Exit Rows
Under the airline’s current policy, families traveling with children under six years old are invited to board their aircraft between groups A and B with open seating assignments. Their main competition – the U.S. legacy carriers – often allow families with young children to pre-board their aircraft, but with assigned seats.
In the coming year, Southwest Airlines will begin to test allowing families to also pre-board the aircraft, before group A. Because the airline doesn’t offer seating assignments, the groups will need to be seated behind the first 15 rows of the aircraft.
While the new policy benefits families, it would potentially make it more difficult for those who pay for automatic check in and A-List elites. Those flyers would have fewer seats to choose from, in addition to overhead bin space. The test will run on select flights at airports across the United States for an unknown period of time, before a final decision is made.
While Southwest is trialing the new process, other passenger-favorite benefits won’t be changing. In previous statements, airline chief executive Bob Jordan said flyers will still be able to check two bags for free.
Changes Tested as Lawmakers Fight to Keep Families Together
The potential change for Southwest comes as legislators put more pressure on airlines to keep families sitting together. In July 2022, the Transportation Department issued a new rulemaking notice “urging” airlines to “do everything in their power” to keep families seated together.
Share your thoughts about the changes on the FlyerTalk Forums.
It's not a bad idea but will be difficult to enforce. The first time a child has a complete meltdown because he doesn't want to sit in the back of the plane, it will be all over the news.
I think when a lot of people read this, they focus on the fact that people without children get to go first and disenfranchise those without kids.
I think that there are some benefits for those flying without kids with this new boarding system.
Now there will be 15 rows that are free of children. No babies crying, no kids kicking the back of your seat every 3 minutes for 4 hours. The children are now in the back of the plane. Previously, I have seen it be very common with the credit card upgraded boarding perk for many families to buy 1 upgraded boarding and then save a row or two for everyone and you don't know that you will be sitting next to kids until they sit down during C boarding.
This also prevents kids from sitting behind you or beside you when you have A boarding, and they come on.
There would be ~90 seats (plus the exit rows) that would be child-free, and that should be able to accommodate all of A and some of B. This change will likely allow early B group boarders to sit in the child-free section.
It's a bad idea and will force me to move to other airlines! I live in an area that is fully serviced by Southwest and have used them for decades. Now it seems all passengers are not on equal boarding terms! I'm being punished because I'm a SOLO traveler! Why shouldn't these people either check in early like everyone else or buy earlybird boarding?
@dirtrat - you do realize that currently families board after the 60th person right? And when they do board they can have ANY seat on the plane. With the propsed boarding syetem, they couldn't sit in the first 90 seats. So it's BETTER than the current system where thay can sit in the first 60 seats if they are open.
I used to regularly be among the first several people to board the plane; behind the people who paid full BS fare (usually a few) and the people who fly like 200 segments a year. I am normally A17-20.
Now, I'm regularly behind those folks plus 12ish more people who have a credit card with free upgraded boarding, pre-boarding and everyone on the plane who was connecting. A1-15 used to be sparse and now it's full every time. And they're considering adding families to the docket?
I'm already regularly ending up somewhere near the windowless rows almost every flight as one of the most frequent flyers.
Seems like they've traded people with loyalty for people willing to pay for perks; it's time that I start considering doing the same.
Families have to choose seats in the back of the plane. Isn't that better for business travelers/ A-listers - have your choice of seat at the front of the plane and be virtually guaranteed to be away from small children? Sounds actually kind of nice and I have a small child myself but also travel for business.
If you think that FAs are actually going to enforce this for more than the first 5 minutes the policy is in place, you're fooling yourself. Also think about the physics of effective enforcement in the first place, with a constant stream of passengers boarding front to back. SWA is not doing itself any favors here.