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Software Outage Strands Thousands at Airports

Software Outage Strands Thousands at Airports
Joe Cortez

Flyers of over 100 airlines stuck after check-in software fails

Travelers around the world are stuck at the terminal after an airline software program crashed due to a “network issue.” The New York Times credits the outage to Altea, a package offered by Amadeus to manage boarding passes and checked luggage.

FlyerTalkers first noticed the outage with British Airways, but problems spread quickly to other carriers. Over 180 airlines utilize the Altea product to manage the passenger experience, including the British flag carrier, Germany’s Lufthansa, Thai Airways and many more.

The degree of effects have varied between airlines. Lufthansa told The New York Times their systems were only down for “a matter of minutes,” while at Singapore Changi Airport (SIN), CNBC reports boarding passes had to be issued by hand.

In a blog post, the information technology company confirmed the outage was due to a “network issue” that caused the check-in process to malfunction. Amadeus now claims the software is back online and working on behalf of global carriers.

“As a result of the incident, customers experienced disruption to certain services,” the blog post reads. “Our technical teams took immediate action to identify the cause of the issue and mitigate against the impact on customers. Amadeus regrets any inconvenience caused to customers.”

The outage has created major problems for flyers traveling to their destinations today. According to FlightStats, over 13,000 scheduled flights have been delayed, with 887 canceled outright. Europe and the Asia-Pacific regions have been affected the worst, with a combined total of 10,000 delays resulting from the outage. In the United States, over 1,400 flights have been delayed.

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