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Senators Want Passengers Compensated for Canceled Flights

Senators Edward J. Markey (D-MA) and Richard Blumenthal (D-CT) are encouraging airlines to do to financially compensate passengers who become stuck due to computer breakdowns like those experienced by Delta and Southwest in recent weeks. “We believe that, in the event of flight delays and cancellations caused by airlines, airlines should rebook interested passengers on another airline or on a different mode of transportation without charging consumers additional costs or fees and should provide passengers with full reimbursement and compensation,” the two senators wrote to 13 major airlines Tuesday in a letter that includes a request for information to be provided to passengers within a month about system issues that have caused delays and cancellations.

To read more on this story, go to Roll Call.

[Photo: Hawaii Aloha Travel]

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rjburns August 21, 2016

As much as I hate our dysfunctional Congress, we need to do something to tame the airlines. What other industry takes your money up front and then is permitted to make no effort to deliver those services. No on is rebooked on other carriers when the airline can't fly. You are out of luck and the airlines can and do tell you to drop dead.

diburning August 17, 2016

I think this is a very ignorant position on the part of the politicians. The airlines that had the meltdowns could not rebook people on other airlines because the system was down. With the exception of Southwest, Delta, and most other major carriers, would have rebooked people on other airlines if they could.