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Ryanair

Scheduled Website Maintenance Means Some Ryanair Passengers Will Pay Extra Fees

Scheduled Website Maintenance Means Some Ryanair Passengers Will Pay Extra Fees
Jackie Reddy

Ryanair is undertaking scheduled maintenance of its website on Wednesday and Thursday of this week and has advised passengers ticketed to travel during these times to check in online by Tuesday, 6th November. Those who fail to do so will still be charged a £55 fee upon departure, Ryanair confirms.

Ahead of planned maintenance to its website, low-cost carrier Ryanair has advised all passengers ticketed to travel on Wednesday, 7th November and Thursday, 8th November to check in online no later than Tuesday, 6th November.

In a statement, the carrier said that it had made contact with passengers due to travel on these dates via text and e-mail. The Telegraph reports that those who fail to check in via the website will be charged a £55 ($72) fee upon departure.

The outlet also explains that, “Check in opens just 48 hours before a flight’s departure for those who opt not to pay to select a seat; otherwise, it opens 60 days before. For affected passengers, this halves the usual window of time…”.

Confirming that a fee will be levied, a spokesperson for the carrier told the outlet, “Our existing boarding card reissue fee will apply, which is why we’re giving customers traveling on Wednesday or Thursday sufficient notice to check-in for their flights before the website closure.”

Commenting on the disruption, Robin Kiely, the carrier’s head of communications, said, “As part of our continued digital development, a web closure and system upgrade will take place for 12 hours, from 17:00hrs (UK time) on Wednesday 7th November, until 05:00hrs (UK time) on Thursday 8th November, during which time our online check-in service will not be available. Flight bookings and changes will also be unavailable during this period.”

“Customers traveling on Wednesday or Thursday should check in for their flight on Tuesday 6th November. We sincerely apologize for any inconvenience caused by this upgrade, which will further improve Ryanair.com, Europe’s largest travel website,” he added.

View Comments (4)

4 Comments

  1. jt12321

    November 7, 2018 at 9:01 am

    Why anyone flies RyanAir is beyond me. It is dehumanizing to be marginalized to that extent. Much like Spirit airlines. I refuse to patronize them; I’m fortunate that my finances allow me to make that choice.

  2. skidooman

    November 7, 2018 at 11:24 am

    Another excellent reason not to fly with RyanAir and their wannabe airlines (Spirit).

    I mean, are you really paying less? Perhaps but it seems they specialize in gotchas. Forgot to check in online? Gotcha! You need something more than an underwear to change once at final destination? Gotcha! And man, the attitude they have!

    For my part, I am just refusing to play that game. I have no problem with reasonable low cost airlines such as Southwest. But Spirit? RyanAir? No way. I prefer not to fly.

  3. BJM

    November 7, 2018 at 1:21 pm

    An “inconvenience fee.”

  4. j2simpso

    November 7, 2018 at 4:47 pm

    Is a boarding pass necessary? The way RyanAir phrases it, it seems like it’s an optional extra like check bags. Surely you could just walk to security say you’re on a RyanAir flight and they can look it up on the manifest (& same for at the gate)? Surely that wouldn’t inconvenience anyone!

    Otherwise I can’t understand why RyanAir would charge for something that you need and have no alternatively of getting other than paying them a hefty fee. It would be like be charging a door opening and door closing fee when hailing a cab!

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