After probes, low-cost carrier agrees to rebook cancelled flyers on other airlines.
With investigations launched by at least two government agencies, Ryanair has agreed to rebook flyers affected by their mass cancellation aboard other carriers to ensure that their trips continue. The Independent reports that the airline will pay for tickets on competitors, allowing passengers to continue their trips as prescribed by European Law.
When the low-cost carrier originally announced the six-week disruption, the plan was to cancel up to 50 flights per day primarily at airports where they have a significant presence. Major pushback, including from former employees, forced the airline to reconsider their plan.
However, the latest development comes as at least two government authorities announced probes into the low-cost carrier’s practices. Britain’s Civil Aviation Authority (CAA) said that they would not “hesitate to take the necessary enforcement action” if there was evidence of Ryanair “systematically denying passengers their rights.” At the same time, Italy’s Antitrust Authority announced that they would open an investigation against the airline for “a breach of the duty of diligence […] to the extent that they have been caused by foreseeable organizational and management problems, and not by random and exogenous circumstances outside of Ryanair’s control.”
The policy change was confirmed by the CAA to The Independent. The agency said they would also continue to monitor Ryanair to ensure they are compliant with European law.
Meanwhile, the airline says that they have been proactively working to ensure passengers are fully accommodated. In a statement, Ryanair says they have informed the 315,000 affected customers of cancellations and plan to have 95 percent of those flyers rebooked or issued refunds by September 22, 2017.