Fred and Sheila McInerney spotted the dried mess upon boarding their flight from Alicante, Spain, to Bristol, England, late last month. They claim that they were told that summoning a cleaner to attend to the vomit would cause a delay to their flight. Their son has criticized the low-cost carrier.
A couple who found dried vomit on their seats have slammed Ryanair after they were told by cabin crew that summoning a cleaner to clear the mess would result in a flight delay, the Daily Express reports. Passengers Fred and Sheila McInerney spotted the vomit as they were boarding their Bristol-bound flight from Alicante, Spain, late last month.
The pair, who were travelling to the UK to visit their son, summoned the flight’s crew and asked to have their seats cleared, but were told that this was not possible due to the potential delay. The couple’s son, who has asked not to be publicly named, spoke out about his parents’ experience with the carrier to local news outlet Bristol Live.
“Budget airlines especially Ryanair have no customer service, they don’t deem this to be a part of their policy. Their cabin crew and standards in comparison to larger more reputable airlines is substandard and needs investigating. Ryanair make their customers feel like transporting them is a chore and it’s as if their customers should act and behave as they are told during transportation as they are lucky to be on the flight,” he said.
Commenting directly on the couple’s experience, Fred McInerney told the website, “The whole experience felt as though we didn’t matter.”
It has been reported that the McInerneys were left to wait standing in the aisle of the aircraft while the flight’s crew debated what to do. When told that cleaning the vomit from their assigned seats was not an option, the pair then asked to change seats. In order to accommodate them, another passenger was moved and the couple were given clean new seats.
Commenting to the outlet, a spokesperson for the carrier said, “All Ryanair aircraft are thoroughly cleaned by professionals at the end of each day, in line with industry standards. Cabin crew carry out a cabin tidy and toilet check at the end of every flight, during turnaround. In this instance, the customers in question were moved to other seats and cabin crew cleaned the area in question.”