A recent study by Skyscanner shows that passengers really do care about those annoying extra fees like baggage charges and fees for seat selection, and it reflects in whether they select a specific airline or go with another, less inconvenient one.
Flight aggregator Skyscanner recently released a study ranking short-haul airlines based on which one gives passengers the best service for their money. First place? easyJet. They were followed, in order, by eurowings, KLM, Swiss, Vueling Airlines, and Lufthansa.
Ryanair, even though it has the lowest fares, didn’t make it onto the list. And that’s mainly because of all the extra fees the airline charges – including medically necessary oxygen, checking in at the airport, and calling the call center. Charges for cabin bags and food solidified Ryanair’s place off the list.
“When booking flights travelers can often be confused by what is deemed to be a bargain and what isn’t,” John Ritchie, Senior Growth Manager at Skyscanner, told the Mirror. “It’s very easy for a traveler to book a great flight deal only to realize that the extra costs for baggage and seat reservations have taken them over budget. Whether a flight deal is of value to a traveller is determined by the needs of that traveller and what they deem to be important.”
Predictably, Ryanair was not too thrilled with the results, saying in a statement that “this survey, which is partly based on a Twitter poll of just 295 people, is irrelevant given 138 million people will choose to fly Ryanair this year.”