Ryanair “Intimidating” Passengers Trying to Claim Delay Compensation?

The law firm FairPlane is seeking compensation from Ryanair on behalf of passengers it says were subjected to  “defamation, harassment and unlawful interference” when attempting to claim the flight delay compensation owed to them under EU legislation.

FairPlane goes on to accuse Ryanair of telling the passengers that they would only be compensated if they stopped using FairPlane as an advocate and contacted them directly instead.

Says Daniel Morris, director of FairPlane,

“They’re trying to disrupt the client’s relations with us. At this point, it’s a bit late [for Ryanair to offer compensation] because the client has already come to us.

In many cases the main reason Ryanair pays up is because we get involved. They reject the vast majority of claims, then the client comes to us and we write to the airline….

They’re not allowed to stop a person going to get legal representation.”

Morris went on to accuse the company of paying claimants without representation less than is due under EU law, by  “£30, £40 or £50”, as a “deliberate tactic” to save money. “Not huge sums but it saves them money as the client then just accepts that amount,” he said.

To read more on this story, go to The Telegraph.

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