The largest expert travel community:
  • 776,323 Total members
  • 6,466 Users online now
  • 1,732,225 Threads
  • 32,088,334 Posts

“You Ugly” A Very Strange Exchange With Airport Security

“You Ugly” A Very Strange Exchange With Airport Security
Jennifer Billock

A traveler that recently headed through the airport in Rochester ended up walking through a relatively nasty experience; a contract worker conducting security checks at the airport was keeping herself occupied by passing notes out to passengers, and the traveler received something that was pretty mean.

Traveling by plane is a stressful enough experience without other people there to make it worse. Unfortunately for Neal Strassner, a traveler heading through the Greater Rochester International Airport, the airplane stress started well before he even got to the gate.

Strassner was going through the security line when an employee waved him through the metal detector and handed him a folded up note. As he walked away, the employee shouted after to him to ask if he was going to read it. He did, and it was a nasty note that simply said, “You ugly!!!” When he read it, the worker burst into laughter. She could be seen in security footage getting ready to hand a note to another passenger.

As it turned out, the employee was a contractor for the TSA, employed through Virginia-based VMD Corp. Strassner got the security footage of the incident through a Freedom of Information Act (FOIA) request and complained about the incident. VMD Corp. told Strassner that the employee has been let go.

“I’m really curious what the other notes said,” Strasser wrote to News 8. “I travel a lot and the airport normally is spectacular. This was a totally weird event that they [VMD Corp.] seemed to handle properly. I travel a lot and just want to make sure they get some credit to their organization and don’t let one lady trash their whole reputation.”

TSA, who brought the contractor in released a statement to News 8 as well: “TSA holds contractors to the highest ethical standards and has zero tolerance for this type of behavior. This instance, which involved a contract employee, was investigated immediately upon receiving the complaint by the traveler. The employee has since been terminated by the contractor.”


[Featured Image: TSA]

View Comments (4)


  1. SamirD

    August 17, 2019 at 11:10 am

    So that’s it? You inflict emotional distress on others and only lose your job that you really care less about since you were doing this in the first place? There isn’t enough justice here imo.

    That lady is lucky that Neal had a flight to catch. She would have lost more than her job if that note went to the right person.

  2. rolling_stone

    August 17, 2019 at 12:32 pm

    Your article headline and photograph is very misleading. TSA had nothing to do with this lady who gave the passenger the note except to make sure she was fired when they found out. She didn’t even have the same uniform.

  3. Scottyrocket

    August 18, 2019 at 3:57 am

    I might be ugly but I’m not unemployed. Haha !

  4. weero


    September 11, 2019 at 1:31 am

    How old was that employee? 8?

    Sounds like child labor to me ….

You must be logged in on the FORUM to post a comment Login

Leave a Reply


More in Airports

FBI Seeks Information on Los Angeles “Rocket Man”

Joe CortezSeptember 2, 2020

FAA Wants New Anti-Drone Technologies for Airports

Joe CortezAugust 27, 2020

British Parliamentarians Want Airport Testing Over COVID-19 Quarantine

Joe CortezAugust 26, 2020

Copyright © 2014 Top News Theme. Theme by MVP Themes, powered by Wordpress.


I want emails from FlyerTalk with travel information and promotions. I can unsubscribe any time using the unsubscribe link at the end of all emails