A new report reveals that Australian flag carrier Qantas Airways is taking drastic steps to make sure certain passengers’ carry-on luggage is not overweight. According to a new report, the airline is in the process of installing scales at gates in order to weigh bags and personal items before flyers board their aircraft.
Qantas is cracking down on carry-on limits on its busiest routes and the airline is tackling the issue in a unique manner. Officials confirmed that scales are being placed at gates at several major airports to ensure passengers do not exceed allowable cary-on weight restrictions.
“We know customers like the convenience of not having to check in luggage,” Qantas spokesperson Stephen Moynihan told Australian Traveller. “But we’re getting feedback from regular flyers who say all customers need to be reminded about how much luggage they can take onboard. Ensuring that allowances are being followed will also help reduce delays during the boarding process and ensure an on-time departure.”
Moynihan reports that the new procedures have already been put in place on the airline’s busiest route between Sydney Airport (SYD) and Melbourne Tullamarine Airport (MEL). Passengers with bags that exceed the weight limit are required to gate check the items for retrieval at baggage claim upon arrival. The bag-weighing policy is slated to be expanded to all domestic flights in the coming weeks.
According to Qantas online guidelines, passengers bags are not to exceed 15 pounds each. The limit applies to all fare classes and both international and domestic trips.
So far, travelers on the Qantas Flyertalk forum appear to be equally divided for and against weighing bags at boarding. Some have praised the move, noting that flyers who take advantage of bag restrictions have in the past been single-handedly responsible for delayed flights. Others, however, complain that it is the airline’s infamous inability to get checked bags back to passengers that is ultimately responsible for overstuffed overhead bins and the problem won’t be solved by scales at the jetway.