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Passenger Denied Access to the Lav Was Forced to Sit in Urine

Passenger Denied Access to the Lav Was Forced to Sit in Urine
Jackie Reddy

An Air Canada passenger has spoken of her humiliation after she was made to sit in her own urine after being denied the use of the plane’s lavatories on a flight from Bogota to Toronto last month. Air Canada has reviewed this incident and has offered the passenger a voucher by way of compensation.

An Air Canada passenger said that she was left “humiliated” after she was made to sit in her own urine during the course of a seven-hour flight from Bogota to Toronto, DublinLive reports. The unnamed 26-year-old female traveler was flying from the Colombian capital to Dublin via the Canadian city last month and was allegedly repeatedly denied the use of the plane’s lavatories.

With the first leg of her journey delayed by two hours, the woman told the outlet, “I asked four times over a two-hour period if I could use the toilet and told a cabin crew member that it was an emergency and I was going to have an accident if they didn’t let me use the toilet. I was aggressively told to go to my seat and denied access to the bathroom eventually I had an accident.”

She added that, after multiple attempts to use the lavatory while the plane was stationary, she was shouted at by a member of crew. The woman says that she then had no choice but to sit in her urine-soaked seat until she arrived in Toronto.

“I was completely humiliated and visibly upset the cabin crew ignored me for the rest of the flight. When I was leaving the plane I looked for the different crew members who I had asked to use the toilet to let them know how disgusted I was at how they treated me but they had cowardly hid at the back of the plane,” she told the outlet.

The woman, who said that she paid for a hotel room in order to shower and change before heading back to Dublin, made a complaint to Air Canada.

In response, the carrier has said that the Dubliner should have been permitted to use the bathroom. It also added that the incident had been reviewed with the crew members on the flight.

The woman was given a $500CAD ($378) voucher, but has said, “I don’t think it’s good enough that the cabin crew got away with nor is it good enough that I was compensated with a voucher I can only use on Air Canada and not their partners, so I will never use it.”

View Comments (2)


  1. mvoight

    October 3, 2019 at 11:16 am

    They can speak as aggressively as they want, but there is no way I am going to wet my pants while waiting for their permission.
    I would say I have a toilet emergency and go to the toilet.

  2. ermdjdsj

    October 5, 2019 at 6:29 pm

    There would be less emergencies if the seatbelt signs were not left on ridiculously long times, e.g., because the pilots forget or there are tiny bumps.
    I had an unexpected urine infection come on and though the seatbelt sign was still on, despite a steady plane, tried to get up from an F seat. The LH attendant bellowed at me to sit, both then and ten minutes later again. I finally told her I had an infection and if not allowed to use the toilet she would be inconveniencing the other pax with my urine smells on a 10 hour flight if I wet my pants in the seat. She let me up, but was hostile the rest of the flight.

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