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North America’s Most Frustrating Airports, as Ranked by FlyerTalk Members & Bloomberg

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Bloomberg Businessweek surveyed its readers and FlyerTalk members to compile an index of the most and least irritating airports in North America.

There are objective reasons to love or hate an airport, such as the frequency of flight delays, length of security lines and even the airport’s proximity to the city center. There are also some more subjective factors that influence our affection for a particular place to catch a flight, such as that place just past security with the really greasy chorizo breakfast burrito, or the wine bar in Terminal D that has a 2003 Chateauneuf-du-Pape.

Bloomberg Businessweek took both the objective and subjective into account when compiling The Airport Frustration Index. The magazine surveyed FlyerTalk members and Bloomberg.com readers about their personal airport experiences using a 10-point scale to rank security times, restaurants, gate seating and restroom cleanliness, among other factors. Only airports with 30 or more survey responses were include in the index.

Survey respondents reported having the most frustrating overall experience at LaGuardia Airport (LGA), followed respectively by Newark Liberty International Airport (EWR) and Washington Dulles International Airport (IAD). A full list of airport rankings and their overall frustration score — 0 being the best and 100 being the worst — can be seen below.

  1. LaGuardia Airport — 91.0
  2. Newark Liberty International Airport — 90.1
  3. Washington Dulles International Airport — 87.5
  4. O'Hare International Airport — 84.9
  5. John F. Kennedy International Airport — 83.0
  6. Los Angeles International Airport — 71.5
  7. Toronto Pearson International Airport — 67.7
  8. Dallas/Fort Worth International Airport — 67.0
  9. Miami International Airport — 66.2
  10. Philadelphia International Airport — 65.6
  11. Chicago Midway International Airport 65.4
  12. Orlando International Airport — 63.8
  13. Fort Lauderdale–Hollywood International Airport — 62.1
  14. George Bush Intercontinental Airport — 59.4
  15. Kansas City International Airport — 54.0
  16. McCarran International Airport — 53.6
  17. Montréal–Pierre Elliott Trudeau International Airport — 53.3
  18. Baltimore–Washington International Airport 52.2
  19. Lambert–St. Louis International Airport — 51.6
  20. San Francisco International Airport — 50.9
  21. Denver International Airport — 50.2
  22. Charlotte Douglas International Airport — 50.0
  23. Boston Logan International Airport — 46.4
  24. Ronald Reagan Washington National Airport — 45.6
  25. Hartsfield–Jackson Atlanta International Airport — 44.8
  26. Detroit Metropolitan Wayne County Airport — 43.9
  27. San Diego International Airport — 38.1
  28. Minneapolis–Saint Paul International Airport — 36.2
  29. Ottawa Macdonald–Cartier International Airport — 35.0
  30. Seattle–Tacoma International Airport — 31.7
  31. Tampa International Airport — 29.5
  32. Phoenix Sky Harbor International Airport — 28.3
  33. Calgary International Airport — 27.7
  34. Austin–Bergstrom International Airport — 23.1
  35. Portland International Airport — 18.4
  36. Vancouver International Airport — 17.6

The index used Google Maps to determine how frustrating just getting to the airport was likely to be, taking into consideration rush-hour driving times and public transportation. John F. Kennedy International Airport (JFK) was determined to be the most time-consuming airport to reach. O’Hare International Airport (ORD) was the second most difficult airport to get to, followed by Toronto Pearson International Airport (YYZ).

In the end, even the most convenient airport in the world can become frustrating as flight delays drag on. Bureau of Transportation Statistics were used to determine which airports had the worst overall on-time departure rates. Chicago’s two major airports had the worst rankings, with Midway International Airport (MDW) having a slightly worse record than ORD. EWR was ranked the third most frustrating airport in terms of delayed flights.

[Photo: iStock]

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SunLover December 8, 2014

Clearly UA has the worst rated major hubs; followed by AA, and then DL.