Airline blames weight reporting system for stopping flights.
Another airline is recovering from a computer glitch Friday that caused the grounding of flights across the United States and around the world. Reuters reports that United Airlines grounded flights temporarily overnight on Thursday, October 13 due to a computer glitch.
United first acknowledged the problem in a statement on Twitter at 2:30 a.m. Eastern Time, claiming that they were aware of “an issue in our system,” and were working to fix it. On social media, flyers reported standing in lines for hours, while others claimed they were stuck on airplanes, which were unable to take off. At Los Angeles International Airport (LAX), ABC News reports that United gate agents issued paper tickets to flyers and manually checked them in for flights.
By 3 a.m., United confirmed in another tweet that the situation had been resolved and flyers should be able to continue to their destinations. A spokesperson for the airline told ABC News the situation was related to an internal reporting system.
“We experienced an issue with our weight reporting system, which caused system wide flight delays,” read a statement from United provided to ABC News. “We have resolved the issue and are working to get customers to their destinations as soon as possible.”
A United spokesperson declined to provide the exact number of flights affected, instead telling ABC News that a “small number” of flights were delayed. According to data from FlightAware.com at press time, 11 United flights were canceled on Friday, with 157 delayed. SkyWest Airlines, a contractor operating United Express flights for the Chicago-based carrier, reported 58 cancellations and 74 delays.
The glitch marks the third computer outage for an American airline this year and the second major outage for United since July 2015. In July 2016, a broken router at Southwest Airlines caused the cancellation of 1,000 flights. In August 2016, a computer failure at Delta Air Lines resulted in grounded flights, costing the airline over $150 million.