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British Airways Adopts “Quik-Restraint System” to Help Control Unruly Passengers

British Airways Adopts “Quik-Restraint System” to Help Control Unruly Passengers
Jeff Edwards

A U.K.-based conflict resolution company has designed an innovative passenger restraint system to help specially trained crew members to quickly restrain out-of-control passengers.

The U.K. conflict management firm Total Resolve Training invests a lot of time and effort teaching the value of deescalation to employees at companies such as Coca-Cola, British Airways, Accor Hotels, Eurostar and Samsung. When all else fails, Total Resolve has also designed a system to help trained crew members quickly and safely restrain dangerously misbehaving passengers.

The “Quik-Restraint” system allows crew members to steadily increase the level of restraint required should circumstances demand it. According to the company, the system can be used initially to simply secure unruly passengers to their seats, but if more control is needed, crew members can quickly secure arms and eventually feet to the seat as well.

While the system was designed in conjunction with British Airways with ease of use in mind, the company warns that crew members should be specially trained on how to operate the next-generation restraint device.

“The Quik-Restraint System comprises of the Quik-Belt Restraint Device and two leg restraint Quik-Straps, so if necessary and proportionate, using the whole system will enable total control of the individual,” Total Reserve explains in its promotional materials. “A full training program in the use of the Quik-Restraint System can be provided. The system can be used in conjunction with any form of wrist restraint, such as rigid, hinged or chain linked handcuffs or the Quik-Tie Soft Restraint Device (yet another one of the company’s inventions).”

Although the company, started by former police officers, deals primarily with training workers to become adept at conflict management, Total Resolve officials admit that there are times when proportional physical response is required. In those cases, the company says a device such as the Quik-Restraint System can help to keep crew members, fellow passengers and the instigators themselves safe until the plane can reach the ground.

“We have found that sometimes, with the best intention in the world, they introduce issues where if the individual who is being restrained dies or is injured,” Total Resolve cofounder Tony Morgan told Runway Girl this April. “Our device doesn’t go around the chest. It only goes around the arm. It doesn’t form a tourniquet.”

[Photo: Total Resolve]

View Comments (5)


  1. am1108

    May 2, 2018 at 3:55 pm

    Please Don’t let United know about this! They will buy one for every seat! LOL

  2. Peadar

    May 3, 2018 at 4:11 am

    They’ll need this from Gatwick after this summer when their 777’s are 10 abreast.

  3. jrpallante

    May 3, 2018 at 6:40 am

    This sounds like the crew members are being put in harms way. They should just give them tazers. It’s easier to tie somebody up if they are immobilized.

  4. HMO

    May 4, 2018 at 6:32 am

    The passengers behind will complain because they won’t be able to use the tray anymore… 😉

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