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Mom Says Edinburgh Lounge Staff Refused to Provide Highchair for Baby

Mom Says Edinburgh Lounge Staff Refused to Provide Highchair for Baby
Jackie Reddy

A British Airways passenger has spoken out about her less than satisfactory experience at one of the airline’s business class lounges. Jemma King entered the business class lounge at Edinburgh on Tuesday with her baby daughter and requested a highchair. She said that this request was declined by staff members.

A British Airways (BA) passenger has spoken out about her dissatisfaction with the airline after her recent experience in the carrier’s business class lounge at Edinburgh Airport (EDI), The Daily Mail reports. Jemma King entered the business class lounge with her 11-month-old daughter on Tuesday afternoon before her departure back to London and asked for a highchair for her baby.

According to the outlet, staff would not offer her a highchair for her daughter and King was informed that she would have to put her child in one of the lounge chairs. When King again reiterated her request, The Edinburgh Evening News reports that staff told her to “juggle it like any normal parent” and was further told that “business class is for business people, not for babies.”

Speaking of her experience in the lounge, King told The Scotsman, “I was both furious and shocked when they said this to me.

The way I was treated was 100% discrimination. I was in tears and upset. I was on a work trip with a baby but felt kicked out of the place. It was utterly ridiculous,” King added.

In this day and age, with a company as visible and reputable as BA, it’s not inclusive. I was flying business class. I was a business class customer and I’d paid for it,” King said.

King eventually left BA’s lounge with her baby and headed for the airport’s Aspire Lounge, which offered her a highchair. Speaking of her experience with the airline, she said, “I will never use BA again.”

According to The Daily Mail, the airline has queried its staff at the airport and says that there is “no evidence” to King’s claims.

Offering an official statement on the incident, BA has said, “We expect the highest levels of professionalism from our colleagues, and appreciate how challenging it can be traveling with young children. We have investigated these reports as a matter of urgency and have found no evidence to support these claims.”

Our lounge staff tried to work with Ms King to find a suitable solution, however she left the lounge of her own accord,” it added.

Is this another case of a passenger “overreacting” or a simple request for which the staff could have easily honored? Let us know in the FlyerTalk Forums.

[Featured Image: Shutterstock]

View Comments (5)

5 Comments

  1. Boogie711

    June 13, 2019 at 5:35 am

    OK – I’m honestly asking. I’ve never seen a high-chair in a business class lounge – and I’ve taken a 9 month old into a business class lounge before. Honestly, it never even occured to me to ask. Is this a service that BA typically even provides?

    Is this as simple as not having any high-chairs? In which case – the Mom is WAY out of line and needs to give her head a shake.

  2. sfoeuroflyer

    June 13, 2019 at 8:17 am

    Another case of needless outrage. We seem to have encouraged people to be outraged over small things. They feel entitled automatically to have their every need satisfied and if not to scream. The answer is that the world is not perfect. The people you deal with are not perfect. You are not entitled to have every need satisfied by others. Just “deal with it”.

  3. htb

    June 13, 2019 at 9:50 am

    Maybe BA could simply state whether they have or don’t have high chairs in their lounge instead of avoiding the topic like it’s a hot potato…

  4. chavala

    June 13, 2019 at 5:09 pm

    I never saw a high chair in a lounge. The staff was correct in saying she should juggle it like a normal parent. Lounges are not for babies.

  5. Dianne47

    June 13, 2019 at 8:02 pm

    I’ve never seen a highchair in any business class lounge for any airline in any airport. Anyone being outraged over this is too silly for words.

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