A British Airways passenger has spoken out about her less than satisfactory experience at one of the airline’s business class lounges. Jemma King entered the business class lounge at Edinburgh on Tuesday with her baby daughter and requested a highchair. She said that this request was declined by staff members.
A British Airways (BA) passenger has spoken out about her dissatisfaction with the airline after her recent experience in the carrier’s business class lounge at Edinburgh Airport (EDI), The Daily Mail reports. Jemma King entered the business class lounge with her 11-month-old daughter on Tuesday afternoon before her departure back to London and asked for a highchair for her baby.
According to the outlet, staff would not offer her a highchair for her daughter and King was informed that she would have to put her child in one of the lounge chairs. When King again reiterated her request, The Edinburgh Evening News reports that staff told her to “juggle it like any normal parent” and was further told that “business class is for business people, not for babies.”
Speaking of her experience in the lounge, King told The Scotsman, “I was both furious and shocked when they said this to me.”
“The way I was treated was 100% discrimination. I was in tears and upset. I was on a work trip with a baby but felt kicked out of the place. It was utterly ridiculous,” King added.
“In this day and age, with a company as visible and reputable as BA, it’s not inclusive. I was flying business class. I was a business class customer and I’d paid for it,” King said.
King eventually left BA’s lounge with her baby and headed for the airport’s Aspire Lounge, which offered her a highchair. Speaking of her experience with the airline, she said, “I will never use BA again.”
According to The Daily Mail, the airline has queried its staff at the airport and says that there is “no evidence” to King’s claims.
Offering an official statement on the incident, BA has said, “We expect the highest levels of professionalism from our colleagues, and appreciate how challenging it can be traveling with young children. We have investigated these reports as a matter of urgency and have found no evidence to support these claims.”
“Our lounge staff tried to work with Ms King to find a suitable solution, however she left the lounge of her own accord,” it added.
Is this another case of a passenger “overreacting” or a simple request for which the staff could have easily honored? Let us know in the FlyerTalk Forums.
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