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Man Tapes Argument With United Agent, Has Flight Canceled

Passenger Navang Oza claims that a United Airlines agent canceled his flight after Oza began filming the interaction on his phone. The dispute initially began over charges related to baggage fees (Oza alleges that a bag that cost $125 to check at the previous airport cost $300 at the time of filming) and the agent allegedly canceled Oza’s flight upon taking issue with the unauthorized filming.

“I was shocked because I didn’t know she had the right to cancel my flight because I started recording,” Oza said.

United Airlines released a statement regarding the incident: “The video does not reflect the positive customer experience we strive to offer, and for that we apologize. We are reviewing this situation, including talking with Mr. Oza and our employees to better understand what happened.”

To read more on this story, visit NBC Bay Area.

[Photo: Shutterstock]

Comments are Closed.
chx1975 May 13, 2017

PAX was drunk, obnoxious and not right at all. It's not always United's fault.

Richard Street May 12, 2017

@lksf What an idiotic thing to say. If I were in the same situation I would probably do the same as this passenger. From overbooking, cheating scales, changing t&c's, removing meals, reducing seat sizes to point devaluations, the airlines regularly take advantage of passengers. The idea that a passenger lawfully recording a public exchange is grounds to cancel a flight is preposterous. Bear in mind that the exchange is undoubtedly already being caught on cctv by the airport and this would be provided to the airline if the PAX was at fault.

lksf May 11, 2017

United, stop apologizing all the time, PAX will take advantage of you