A man flying first class on a Delta Air Lines flight recently had an incredibly unappetizing experience when he discovered a maggot crawling out of his meal; he complained and Delta replied quickly, but possibly with a little bit less than they should have offered to compensate him. What do you think?
An anonymous Delta Air Lines passenger from Washington, D.C., was recently flying from Detroit to Seattle and had a rather unfortunate encounter: he found a maggot in his food. The insect was crawling out of his bowl as it sat on his tray table.
The passenger shared a video and complained to Delta about it right away. To the airline’s benefit, they responded fairly quickly with an offer for compensation—in the form of a $50 gift card for a nice meal.
“We’re working hard with our food vendors to offer consistent, quality lunch and dinner portions that appeal to all of our passengers,” Delta wrote in its response to the passenger, reported by Live and Let’s Fly. “However, it’s clear we dropped the ball during this trip. Please know that I’m passing your concerns directly to our In-Flight and Catering Vendor leadership team, in hopes of preventing this type of event from happening again in the future. While I can’t go back and change your experience, I’d like to provide you with a $50 Delta Choice gift so you can have a better meal on us. You will receive a Delta Choice gift code, from [email protected], in a separate email within three business days and you can select the gift card of your choice within 60 days of receipt.”
“Who is really thinking about dining out when you’ve just eaten a tainted meal?” the passenger told Matthew Klint of Live and Let’s Fly.
At least the airline apologized, but is the compensation really enough?