Maggot in a First Class Meal
Jennifer Billock March 13, 2019
A man flying first class on a Delta Air Lines flight recently had an incredibly unappetizing experience when he discovered a maggot crawling out of his meal; he complained and Delta replied quickly, but possibly with a little bit less than they should have offered to compensate him. What do you think?
An anonymous Delta Air Lines passenger from Washington, D.C., was recently flying from Detroit to Seattle and had a rather unfortunate encounter: he found a maggot in his food. The insect was crawling out of his bowl as it sat on his tray table.
The passenger shared a video and complained to Delta about it right away. To the airline’s benefit, they responded fairly quickly with an offer for compensation—in the form of a $50 gift card for a nice meal.
“We’re working hard with our food vendors to offer consistent, quality lunch and dinner portions that appeal to all of our passengers,” Delta wrote in its response to the passenger, reported by Live and Let’s Fly. “However, it’s clear we dropped the ball during this trip. Please know that I’m passing your concerns directly to our In-Flight and Catering Vendor leadership team, in hopes of preventing this type of event from happening again in the future. While I can’t go back and change your experience, I’d like to provide you with a $50 Delta Choice gift so you can have a better meal on us. You will receive a Delta Choice gift code, from [email protected], in a separate email within three business days and you can select the gift card of your choice within 60 days of receipt.”
“Who is really thinking about dining out when you’ve just eaten a tainted meal?” the passenger told Matthew Klint of Live and Let’s Fly.
At least the airline apologized, but is the compensation really enough?
[Source: Shutterstock]
Both I and the maggot have flown in Delta first the same number of times.
It sure beats sewing needles in the sandwiches :-) The proper compensation would be a confirmed upgrade certificate for a future domestic flight that includes a meal service. Sending the $50 is a slap on the catering hands and does not absolve the fact the food safety inspectors failed their job. It would also ensure brand loyalty for future fliers and also keep the revenue back to the airline.
It's not a maggot. It is a bug in a salad. A maggot is a fly larvae and is found in rotting meat where flies lay their eggs.
Sounds like the rest of the flight was fine. So I think this compensation was fair. $50 should buy a nice meal for one person.
jrpallante –well OK. A little caterpillar in your salad — I could deal with that, but it still tells me someone wasn't paying attention. Why wasn't this salad cleaned one more time? You pay for FC you should get a FC meal...that means washed until free of bugs. In any case, I agree with Sg92, this still requires good faith compensation for the flight or leg. It's a trust issue.