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Litter, Human Waste, Aggressive Drivers: LHR Neighbors Hate Uber

Homeowners say Uber drivers who flock to neighborhoods near LHR are blocking streets and creating a general nuisance.

Residents near Heathrow Airport (LHR) complain their neighborhoods are under siege by Uber drivers trying to jockey for the best position to get fares at the nearby airport. The Daily Mail reports that drivers using the streets in communities near LHR as an informal staging area for airport pickups are being accused of making the residential areas more closely resemble some sort of crowded and unsanitary highway rest area.

Homeowners in parts of Surrey have reached out in desperation to government officials, local media and the company itself. Neighbors say blocked roads, drivers congregating in the street, and litter – including human feces discarded in plastic bags – are all combining to make life miserable on some streets near the airport.

‘We’ve counted as many as 42 cars in one evening on our road and you can map those numbers to the Uber app as waiting for pick ups at Heathrow,” LHR neighbor Belinda Reed told the newspaper. “They leave engines running, lights on, get out of their cars and talk in groups in the middle of the road, urinate up against garden walls and leave all their litter from takeaways. They also double park so the road is now impassable and when we’ve asked them to move as we cannot park outside our home, they get aggressive and quote the law.”

So far, the complaints have fallen on deaf ears. Reed showed the Daily Mail a copy of what she says was Uber’s response to her pleas for an end to the daily influx of loitering cars. “’Those drivers are independent contractors,” the company’s response read in part. “Their aim is to be in the right place at the right time. By your neighborhood being a high traffic area, this is to be expected.”


Resident Ken Fennell said he had written to both borough and county councillors in an effort to raise the issue.

Uber followed up: “We take any reports of antisocial behaviour very seriously, and what has been alleged is clearly unacceptable. Whilst this issue is not confined to Uber, we would urge residents to report such behaviour so we can take the appropriate action. We are working closely with Heathrow and hope to have a robust solution in place in the near future.”

[Photo: Amir Patwa]

Comments are Closed.
cmd320 January 20, 2016

LHR neighbors hate everything. Newsflash, you live near one of the largest airports in the world, either deal with it or move.

rwoman January 19, 2016

Taxi drivers in/around Heathrow can be ridiculously inconsiderate. I park with friends who live nearby (in their driveway, not on the street) and they've said it can be really problematic at times.