In a bid to offer a seamless passenger experience, London Heathrow Airport is getting ready to embrace facial recognition technology. While it is already currently in use at LHR for some phases of the passenger experience, 2019 will see the facility utilize facial recognition to its fullest extent.
London Heathrow Airport (LHR) is set to fully embrace facial recognition technology in a bid to ensure a more seamless passenger flow through its facility. In a statement, LHR confirmed that it will be looking to introduce this biometric technology in the summer of 2019.
As part of a larger goal aimed at making the travel experience at LHR more efficient, the facility said that, “The new technology uses facial recognition at check-in, bag drops, security lanes and boarding gates to create a seamless experience for passengers traveling through the airport…The long-term aim of the technology will be for passengers to be able to walk through the airport without breaking their stride.”
Facial recognition technology has already been trialed at LHR for some phases of the passenger experience and the airport has described the feedback from travelers as being “tremendously positive.” When fully implemented, passengers will see less reliance upon conventional forms of paper documents at travel checkpoints.
Commenting on this new technology, Jonathan Coen, the airport’s customer relations and service director said, “As our passenger numbers continue to grow, we must look for innovative ways to make it easier and quicker for them to travel through Heathrow with choice, whilst keeping our airport secure. Biometrics are key to helping us do that and we are really excited about the biggest roll out of this equipment at any UK airport.”
“With this technology we’ll be able to offer passengers choice on how they travel through our airport, with colleagues on hand to guide passengers that require it. Biometric technology has been well received by our passengers so far and we’re looking forward to working with our colleagues and the airline community as part of our ongoing transformation at Heathrow, with a focus on enhancing passenger experience,” he added.