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United Soaks Vet’s Luggage in Lavatory Waste, Gets Social Media Shamed

United Soaks Vet’s Luggage in Lavatory Waste, Gets Social Media Shamed
Meg Butler

When serviceman Dave Harris collected his luggage in Colorado Springs on Friday, after a six month deployment in the Middle East, he noticed a foul smell.

When he opened the bag to find the source, he found that his belongings were all wet. When he returned to baggage claim, the agent “put her hand over her nose” and insisted that he take it out of the office because of the stench.

Then she confirmed that it was a “lavatory leak” that soaked all of Harris’ belongings. Harris explained that his “whole life for six months” was in his checked bag, including his uniform, gifts for his family and a service flag.

The agent handed him a pair of gloves, some large plastic bags and told him to file a claim online and a response would come in 8 to 10 weeks.

The friends who came to pick him up from the airport documented the incident and took his complaint to social media:

After the incident, United released this statement:

We have been in touch with the customer to apologize and compensate him for the damage to his bags. We are also looking into this situation to further understand what happened.


Source: The Denver Channel, Image Source: Twitter


View Comments (6)


  1. rubystone

    October 8, 2018 at 6:01 am

    Not surprising it is @United Remarkable improvement that they gave him gloves. Some one at United is going to get promoted for this.

  2. JAGorham

    October 8, 2018 at 12:56 pm

    He noticed a fowl smell? It smelled like a chicken?

  3. Mordor2112

    October 9, 2018 at 11:45 am

    You can’t blame United this time. They actually gave A LOT of sh*t.

  4. seneca2pilot


    October 10, 2018 at 6:35 pm

    Don’t forget that United also breaks guitars.

  5. largeeyes

    October 11, 2018 at 12:56 am

    What does him being a vet have to do with anything?

  6. MitchR

    October 11, 2018 at 4:57 am

    I had similar incident years before social media. I flew a regional commuter plane from Memphis to Kentucky. When we picked up our luggage (which we were forced to check) it smelled of urine. After a lot of arguing with the baggage agent we discovered that a baggage handler in Memphis had intentionally relieved himself on our bags. $800 voucher but no apology from the carrier.

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